Core Responsibilities

• Collaborate with our internal partners to issue critical issues get raised and handled.

• Help maintain our Knowledge Base to ensure it accurately reflects current customer trends.

• Assisting the second level technical support issues with digital products such as LEGO Super Mario, MINDSTORMS and more!

• Writing first drafts for the more sensitive contacts we receive and working with our Editorial team to improve our tone of voice.

• Handling escalated contacts that may come in through various channels.

• Assisting with advisor questions.

Play your part in our team succeeding

You will be supporting Consumer & Shopper Engagement Advisors to provide a FRKE service to our consumers worldwide. You will have the opportunity to be part of a global team where the findings will be used to take our operating model to the next level.

As a temporary member of the Level 2 Support Team you will provide valuable information into the Continuous Improvement cycle to improve our training, systems, and processes. Moreover you’ll be a key part of ensuring that we are successful on a global level.

Do you have what it takes?

• Experience of efficiently meeting your targets during at least one high season as a LEGO® CSE advisor or equivalent elsewhere.

• The ability to multitask, prioritize and manage your time

• Proven leadership skills

• Solid understanding of Customer Management systems (i.e. Salesforce or SAP) and Microsoft systems such as SharePoint.

• Shown outstanding skill in written and spoken communication and understanding of consumer’s needs.

• Thrives when navigating a constantly evolving environment

• Detailed and understanding when providing feedback to peers and colleagues.

• The flexibility to work and act both independently and as part of a global team

Join the global LEGO® Team

What’s in it for you? Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellness – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme.

Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Build your career brick by brick at the LEGO Group.