Do you want to be part of a team that is building a future to smile about? What about having the opportunity to connect with others across the world, full of stimulating discussions, and making impactful contributions?

If this is how you see your career, Colgate is the place to be!

Our diligent household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

Job Summary

This role is responsible for delivering exceptional customer service to Hill’s consumers. The role consists of successfully managing interactions with consumers to build and increase loyalty/retention. This may include answering product questions and addressing both praises and complaints. Protect the company when handling high risk contacts (pet ill, foreign material etc.)

Duties and Responsibilities

• Provide quality service and support in a variety of areas including telephone, email, chat, social media and letter inquiries (complaints, suggestions, praise, questions, and issues) from pet owners, retailers, breeders, field personnel, etc.
• Interact with, establish rapport, and create goodwill across Hill's partners by applying SOP's and raise exceptions as needed.
• Summarize and enter inquiries accurately and thoroughly with attention to usability into the Consumer Response computer system following established guidelines
• Analyze personal performance metrics and amplify strengths and opportunities for growth.
• Participate within team to identify strengths and process improvements.
• System support, issues identification, submitting IT ticket requests and conducting systems testing.

This is not an extensive list of duties or functions.

Education/ Experience

• High school diploma or equivalent with
• 3+ years of experience in customer or consumer affairs.

Expected Areas of Knowledge, Skills and Abilities

• Ability to address issues, resolve complaints and difficult consumer conversations through standard and escalated SOP's.
• Strong sense of empathy for Pet Parents and ability to respond in difficult situations
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Excellent written and verbal communication skills
• Organizational skills with the ability to manage numerous projects and priorities at once
• Positive and service-oriented demeanor.
• Basic computer skills and excellent phone disposition
• Ability to reference technical product information to provide customer support
• Demonstrate integrity and commitment to customer satisfaction and a passion for excellence while servicing customers
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Sense of integrity and commitment to customer satisfaction
• Passion for excellence with respect to treating and caring for other employees and external customers

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Are you interested in working for Hill's Pet Nutrition? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.

Work that matters, fueled by passion for pets!  At Hill’s we have a purpose.  Every day around the world, we transform the lives of millions of pet families through pioneering innovation, amazing nutrition, and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition, Hills' mission is to help enrich and lengthen the special relationships between people and their pets. 

HILL'S® Prescription Diet® therapeutic pet foods, HILL'S® Science Diet® and HILL'S® Ideal Balanceâ„¢ wellness pet foods are sold worldwide. Hill’s is a division of Colgate-Palmolive, a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition, with sales of products in more than 200 countries.  To learn more about Hill's and Colgate, please visit http://www.hillspet.com and http://www.colgatepalmolive.com, or find us on LinkedIn, Facebook, Twitter and YouTube.

Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.