Industry Solutions

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

Industry Solutions helps Microsoft customers around the world get the best outcomes from their investments in the latest Microsoft cloud technologies. We focus on empowering customers on their digital journey, from envisioning new possibilities to delivering solutions that result in targeted business outcomes and a great customer experience.

Business Applications Practice

The Business Applications Practice within Industry Solutions helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption. The Microsoft Business Applications Practice team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

Working at Microsoft

We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the domain leverages the unique talents and skills of all individuals to drive success and deliver results.

This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies. At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business. As a member of the Microsoft’s Business Applications Domain, you will work on the largest and most complex customer projects across locations that will make a real difference in millions of people’s lives

Empower every person and organization on the planet to achieve more. Our mission statement is a commitment to our customers. We deliver on that commitment by striving to create technology that is accessible to everyone. This is what inspires us, drives our work and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees, so that they can achieve more. Our leadership is focused on bringing out the best in our people, supporting their goals, and allowing them to find deep meaning in their work.

Growth mind-set:  At Microsoft, we’re insatiably curious and continuously learning. We lean into uncertainty, take risks and learn fast from our mistakes. We build on each other’s ideas because we are better together.

Customer obsessed: We are passionate about helping our customers achieve more. We listen and learn about our customers with a beginner’s mind; bringing solutions that meet their needs and innovation to surprise and delight them.

Diversity and inclusion:  We don’t just value differences, we seek them out and invite them in. Microsoft is a place where employees can be who they are.  As a result, we have better ideas, better products and our customers are better served.

One Microsoft: We are a family of individuals united by one mission. We work together, build on each other’s ideas and collaborate across boundaries to bring the best of Microsoft to our customers as one.

Making a difference: We stand in awe of what human’s dare to achieve and we are motivated every day to empower billions of people to achieve more through our technology and innovation. Our employees harness the power to build on the company’s far-reaching momentum and are driven to change the world.

We are committed to reinvent business processes and productivity, build the intelligent cloud platform and create more personal computing. These three goals are interconnected; allowing us to attract, develop and retain the best talent to be more innovative in the products and services we develop, in the way we solve problems, and in the way, we serve the needs of an increasingly global and diverse customer and partner base.

The Consultant Role

The Consultant functions in:

• Technical Delivery
  • Participates and leads gathering of customer requirements and constraints.
  • Participates in project planning and contributes to risks, issues, assumptions and dependencies.
  • Communicates the business value of planned technology uses and deployments.
  • Contributes to, and delivers against, a Work Breakdown Structure.
• Intellectual Property and Readiness
  • Makes use of, and maintains, Microsoft’s Intellectual Property; creates new materials when needed.
  • Learns and make us of modern technologies, services or approaches based on business demands and industry trends.
  • Participates and contributes to internal/external community events.
  • Engages in mentor/mentee relationships to enhance Microsoft’s professional/technical capabilities.

Responsibilities

Consultants should be able to:

• Engage with the Customer and the Account/Bid Team in a professional manner.
  • Use their technical knowledge and experience to position best practice use of Microsoft’s offerings.

• Pre-Sales Support 
  • Participates in the pre-sale process as needed. Helps scope the project by sharing customer or technical knowledge in their specialty domain by leveraging their expertise as a subject matter expert.  

• Technical Delivery 
  • Follows capacity process outlined by Global Capacity Management team. Maintains tools with up-to-date skills and availability.   
  • Participates in and/or may lead meetings with customers/partners to understand their business needs and/or scenario they are trying to solve. Uses business, technology, and industry strategies to define customer/partner requirements and constraints. Engages others appropriately to understand and define customer requirements. 
  • Supports project planning and the development of project documents by defining the risks and dependencies. Communicates the business value of planned solutions to customers/ partners with direction/guidance. Implements mitigations on technical and business risks. Manages their schedule and communicates to project leads. Delivers against Work Breakdown Structure (WBS). 
  • Implements technical solutions by completing assigned project tasks with defined quality standards and following Microsoft Services processes. May oversee aspects of implementation. 
  • Proactively identifies issues and risks and engages with customers/partners or internal stakeholders (e.g., Project Managers) as appropriate to address and resolve issues. 
  • Proactively manages relationships with customers/partners/stakeholders to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience

• Intellectual Property Management 
  • Acts as an ambassador in consumption of intellectual property (IP) and leverages IP in projects. Proactively assists in the creation of intellection property content and seeks areas that are available for more IP. Communicates areas that need refreshing or gaps in intellectual property. Provides feedback for continuous improvement.  

• Business Development 
  • Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. 

• Readiness 
  • Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Shares experiences, best practices, and product news within the team. Participates in relevant technical communities at Microsoft.

• Operational Excellence 
  • Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). 

• Other 
  • Embody our culture and values 

Qualifications

Required skills

• Ability to apply advanced analysis skills in principals of the Dynamics 365 Customer Engagement Solution to provide detailed, reliable solutions and estimates for service implementation.
• Up-to-date and in-depth experience with implementations of large CRM solutions, such as Microsoft’s Dynamics 365 CE and/or competitive CRM solutions such as SalesForce, SAP or Oracle.
• Understanding of competitive technology to accurately assess feasibility of migrating customer solutions from, and/or integrating with customer solutions hosted on non-Microsoft platforms.
• Advanced business knowledge in Customer Relationship Management, Marketing, and/or Field Services, and relevant fields within one or more industries.
• Knowledge in Cloud environments (IaaS, PaaS, SaaS) with relative experience in Microsoft Azure, Amazon Web Services or similar.
• Provide quality oversight throughout the entire project lifecycle.
• Ability to thrive under pressure and demonstrate proficient management skills.
• Deliver effective strategic presentations to audiences of varied sizes and possess excellent communication skills, both verbal and written.
• A sincere passion for the customer, which is demonstrated through professionalisms and striving for excellence in all aspects of the customer experience.
• Extensive, relevant work experience including expertise in enterprise architecture and business solutions deployment.
• Flexible with travel.

Required Experience

The successful candidate will have a BE/BTech degree, or equivalent. Atleast 5 years of relevant work experience, with 2+ large scale enterprise projects, global solutions in multiple industries. Successful candidate will have relevant analysis, design, development and implementation experience in solutions around Education, Healthcare, Telecom, Retail etc. Experience working in a Services organization in a consulting capacity is strongly preferred.  Experience working on multi-phase global implementations is preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.