JOB PURPOSE:  
To aggregate, correlate and create Caterpillar customer and dealer recommendations using the 5 elements of condition monitoring in order to provide critical suggested actions to help customers lower owning and operating costs, improve availability, and reduce warranty costs.  These recommendations will improve customer loyalty, increase enterprise market share, and grow parts and service sales, while reducing the customer's costs through equipment management efficiency.

JOB RELATED ACCOUNTABILITY:  
•Incremental part sales & POPS growth of $ 2.2 million, +3 POPS-C.
•Regional or DSD responsibility for key Corporate Account customers.
•Provides equipment management services for at least 250 assets.

JOB DUTIES:  
Condition Monitoring Advisors (CMAs) in the Fleet Monitoring Center will monitor the elements of S•O•SSM fluid analysis, equipment inspections, electronic data, repair history and site conditions to provide relevant recommendations as indicated by the data. This includes the following essential duties and responsibilities:
•Aggregate and correlate the five elements of condition monitoring, where all are available.
•Maintains working knowledge for each of the condition monitoring five elements with subject matter expertise in at least 2 elements.
•Provides equipment recommendations to Caterpillar dealers and customers.
•Uses enabling software tools & systems to prioritize and analyze condition monitoring data inputs.
•Extracts or is provided data from the appropriate business systems including customer, dealer and contractor sources.
•Provides information for equipment management lead tracking and resolution.
•Assists with preparing monthly reports for customers and their Caterpillar dealers 
•Participates in ongoing customer meetings with Caterpillar dealers, industry groups, Corporate Accounts, and DSDs as needed.
•Communicates verbal recommendations as required to customer and their Caterpillar dealers.
•Builds collaborative relationships & acts as a consultant with equipment management personnel.

BACKGROUND/EXPERIENCE:  
6 - 8 years of experience in the product support and/or engineering fields.  Strong customer service/contact experience, communication, multi-tasking, and organizational skills are essential to success in this position.  Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners. Position requires initiative and ability to resolve issues either individually or through appropriate team guidance. A degree in engineering, business, marketing and/or equivalent application experience is highly desired. Working knowledge of engines, power train, hydraulic systems, Product Linkâ„¢, VIMS, inspection process, equipment lifecycle planning, S•O•SSM Services, and the Service Information System is desired.