At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Role Summary

Develop relationships with Home Owners Associations (HOAs), Multi-Dwelling Unit (MDU) and community managers, civic groups and other community associations and organizations. As needed, prepare and present documented updates and structured presentations outlining upgrade schedules and providing overviews of future upgrade-related products and services. Create a favorable working relationship with the HOAs and other community organizations to ensure successful access by construction, sales and marketing team to upgrade network, promote and sell services that may or may not have access restrictions.  

Primary Responsibilities and Essential Functions

Proactively reach out to MDU’s, HOA’s, and other represented communities to introduce the Network Transformation activity and explain impact to property and residents prior to, during and after all NT activities.

Represent the company in external public and private meetings to effectively communicate project timelines, goals, impacts and outcomes. 

Support the project managers and project teams in communicating problem/issue resolution with external parties and individual residents as needed

Coordinate with Marketing, Public/Government Affairs and other departments as appropriate on customer notification process to ensure compliance with both federal and local  government level regulatory guidelines, as well as to ensure timely and regular customer  communication on activities that impact customers’ services and/or their property. 

Meet with permitting, engineering and other departments within the Cities/Towns, HOA’S and Private Property Managers with Cox’s internal permitting and construction team to discuss permitting for NT activities and address other issues prior to work commencing in their municipality.

Coordinate the development and on-going distribution of geographically specific communications materials that provide impacted parties with the latest upgrade-related scheduling information and promote related future services with HOA’S. 

Working directly with the NT2.0 Teams, and using various communication tools, provide Cox functional groups and employees with periodically scheduled upgrade status reports as well as other information regarding scheduled product or service launches or releases. 

Provide face to face communications and briefings to impacted departments and on project status and other project-related topics as appropriate. 

Prepare and maintain care center information for appropriate dissemination on upgrade activities or other major product or service releases/launches. 

Effectively represent the NT Outside Plant Construction (OSPC) team as required.

Continuously develop skills and abilities with OSPC community outreach and events and conflict resolution in order to excel in current and future career challenges. 

Develop appropriate accountability work form documentation to track progress of outreach, contacts, follow up, etc

Performs other duties as required or assigned.

Qualifications:

Minimum

Two or more years of experience required in related fields (i.e., municipal permitting, construction, joint use or government affairs, etc.)

Excellent verbal and written communication skills to work effectively with teams throughout the community and the organization

Dynamic and articulate individual, able to use persuasion and negotiation in a presentation setting

Strong technical aptitude

Strong people and relationship management skills

Strong negotiation, problem-solving, and analytical skills

Computer skills including Windows-based applications (Word, PowerPoint, Excel, Access, Outlook)

Must have a clean driving record (for systems that use corporate cars) and be able to travel to customer locations within the system

Preferred

BS/BA degree in related discipline strongly desired (i.e., Government and/or Public Affairs)

Experience in the telecommunications industry desired

Commercial Real Estate experience

Legal background preferred

2+ Experience in Government

Familiarity with regulatory affairs for Commercial Real Estate properties

Ability to effectively communicate with cities, counties, pole owners

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.