Aviva are currently looking for an experienced personnel to manage a team within our Property & Speciality Claims department

This is an excellent opportunity for someone that has prior experience of working in Property Claims with the ability to lead a team of commercial property consultants and create a highly engaged team, generating talented people with the capability to deliver a market-leading claims service. 

This role is mostly home based; however you would be required to travel in the field every so often as well as a attending Quarterly meetings in the London Office. 

Duties & Responsibilities

• Performance accountability for team / individual performance metrics that align to cost drivers, customer ambitions and governance controls.

• Manage all operational matters relating to individuals and CPC Team. Control WIP level, allocation of work and assist with capacity planning.

• Capability - Enable team progression through Capability matrix & Qualifications.

• Continuously improve the system and enable our people to be brilliant for the customer.

• In the work removing blockages & waste for your team & customer.

• Manage customer complaints efficiently and with empathy, highlighting any root causes.

• 95% of team volume relates to SME business with the remainder relating to GCS / Property Investors.

• Collaborate across our property system and the wider business, supporting where the customer and / or business needs are greatest. 

• Work within Commercial Field authority framework and ensure team compliance to financial authority.  Refer cases outside personal authority.  Individuals’ handling authority being up to £100,000. 

Skills & Experience required 

• Good knowledge of the insurance industry related to commercial property

• Experience on both occupied & unoccupied premises – commercial and residential commercial.

• Knowledge and awareness of peril-based damage management techniques & principles (flood/escape of water/fire).

• Good balance of empathy and commercial acumen.

•  Effective and clear communication and able to build rapport. 

• Team Management / Leadership experience. 

• Strong organisational and prioritisation skills.

•  IT Literate & embrace new technology

• Accreditation to CII, RICS, CIOB, CILA, BDMA,

• Any other recognised customer service-related qualifications an advantage.

What will you get for this role?

• Salary of up to £52,000 depending on skills, experience and qualifications

• Generous defined contribution pension scheme

• Company Car

• Annual performance related bonus and pay review

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)

• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva
At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow. 

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.
 
The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview. 
 
We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Dylan Wood a call on 07385 426164 or send an email to Dylan.wood@aviva.com.
 
*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.