Overview

The Commercial Planning Specialist works closely with Commercial Planning Management, ETP, and EI&A to provide a superior level of support for the applications within the Commercial Planning ecosystem, including the ability to provide consultative data analysis as needed. Additionally, the Support Specialist will play a key role in Commercial Planning projects by gathering and documenting business requirements and will be heavily involved in business process redesign and standardization.

Primary Responsibilities

• Deliver customer service, applications support, and issue resolution for the Commercial Planning applications ecosystem
• Troubleshoot application and data issues and identify root causes; escalate issues to Commercial Planning Product Director and ETP when necessary
• Communicate with end-users clearly and frequently until issues are resolved
• Conduct administrative functions for Commercial Planning applications, including application configuration, user set-up, and security
• Support the education and training of end-users, working to increase end-user proficiency and adoption of implemented solutions
• Create and maintain functional and technical documentation for Commercial Planning applications and establish a knowledge base for end-user self-service
• Assist with change management efforts to drive adoption of new tools, governance, and processes
• Act as the SME for Commercial Planning data
• Work proactively to identify and mitigate potential data issues before project implementation
• Evaluate data and provide insights and recommendations for reporting and analysis to the Commercial Planning team
• Conduct requirements gathering sessions and translate them into high-level business requirements
• Create and maintain business process documentation
• Assist with change management efforts to drive adoption of new tools, governance, and processes
• Act as the SME for Commercial Planning data
• Identify and mitigate potential data issues before project implementation
• Evaluate data and provide insights and recommendations for reporting and analysis to the Commercial Planning team

Additional Primary Responsibilities

Minimum Qualifications

• Bachelor's Degree required, preferred in Computer Science, Information Systems, or related fields
• Prior experience with supporting applications and development of training activities
• Minimum of two years experience as an application support analyst, business analyst, or BI analyst

Physical Demands

• Physical demands with activity or condition for a considerable amount of time may include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

Southern Glazer’s Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.