What Joining the Microsoft Team Means

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.​

Microsoft envisions a cloud-empowered world. A world of more possibility, more innovation, more openness and more sky’s-the-limit thinking. A world where passionate innovators come to collaborate, envisioning what can be and taking their careers to places they simply couldn’t anywhere else. Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers deeply care about. At Microsoft we know this mission would be impossible without incredible, passionate and talented people. We want every employee to contribute their unique skills, discover their passions, and chart a course that makes a difference. We are always learning. Insatiably curious. We lean into uncertainty, take risks and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We take pride and live the Microsoft Values every day. ​Join us and be one who empowers billions! ​ To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture 

The Impact You’ll Be Making

The Commercial Executive is a trusted advisor who leads the design and execution of the customer’s commercial strategy and negotiation, selling the right commercial solution at the right time and ensuring every deal is compliant and profitable for Microsoft.​

Responsibilities

The Commercial Executive will be responsible for the following: ​

• Deal Making​: Lead internal and external sales and management teams through support sales commercial construct optimizing for the right level of investment and customization. Optimize deal customization leveraging price and non-price concessions. Identify business opportunities which vary based on deal lifecycle​ and artificial intelligence (AI). Take relevant steps to make sure deal execution is successful. Address necessary customer non-standard terms and conditions requirements in alignment with Microsoft policy.​
• Negotiation​: Define, negotiate complex commercial Support Services terms and lead the strategy for the negotiation approach by engaging with stakeholders.​
• Collaboration​: Develop trusted relationships with key customer stakeholders, partners, Account Team in order to help our customers deliver their business goals and achieve Microsoft Support Services revenue targets. Collaborate with your peers in other areas to achieve business continuity, balance workload if required and share learnings.

Qualifications

Key Capabilities

Key Experiences:

• Seasoned sales and negotiation professional, unafraid of conflict. ​
• Positive attitude and a passion for working with customers and partners. ​
• Comfortable speaking at all organizational levels, from the CxO to the procurement/purchasing teams. ​
• Able to make the best choices for the customer based on their commercial strategic needs.​
• Strategic, long-term thinker able to analyze data to identify trends, risks and opportunities. ​
• Team player and collaborative – High performing individualists will not be successful. ​
• In-depth and strategic understanding of Microsoft Support, licensing programs and contracting will be essential but not required at hiring.

Education, Skills and Knowledge:

• Master's degree in Business Management, Information Technology, Law, Marketing (or equivalent) AND equivalent sales and negotiation experience or related work OR​
• Bachelor's degree in Business Management, Information Technology, Law, Marketing (or equivalent) or related field AND sales and negotiation experience or related work or internship experience OR​
• proven sales and negotiation experience OR​
• Equivalent experience

This opportunity would suit a candidate readily able to deal with commercial terms of customers, support areas for customers, undertake analysis of contracts, be able to negotiate with customers, work together with commercial team members to help put deals together, full cradle to grave, and ensure documentation is executed. Would suit an analytical minded individual (working routinely with Excel, modelling), complex pricing scenario's, presentation skills, legal and/or contractual knowledge is helpful, strong attention to detail, a strong negotiator, ability to learn, as this is selling support services contracts, comfortable with shared accountability for quota-carrying, used to dealing directly with senior customers.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.