Job Description

What does the Commercial Academy Administrator do?

New starter & returners

• Organises commercial new starter inductions weekly.
• Makes sure newbies have everything they need eg links, invites, buddies, instructions for systems access & sending list to relevant people for merch management
• Collects feedback from new starters and gives insights to Com Ac dept
• Makes sure new starter tracker is up to date & explains to newbies how to use to have responsibility for their own learning
• Tracks returners to the business & sets them up with useful links & buddies
• Responsible for 6 weeks in survey for new starters, analysis info & communicating any themes or actions to the wider team

Scheduling & Training

• Manages the commercial academy calendar
• Creates and manages the Commercial Looop events for BAU & Commercial Develops
• Ensures rooms are booked & trainers know where & when they need to be in training
• Schedules training programmes with advisors and partners to be delivered to Commercial including ad hoc & provides suggestions on how best to set up & run
• Manges Academy 3 & 4 ensuring no clashes & liaising with space team for set up
• Uses contacts to resolve any issues promptly
• Helps to facilitate larger training sessions alongside the trainer eg set up, attendance etc
• Opportunity to write and deliver own training on smaller projects
• Managing sign up sheet for BAU sessions & ensuring attendees are added to invites

Commercial Academy inbox

• Manages commercial academy inbox, replying or fielding replies promptly
• Collates themes & passes on to relevant Advisor/Partner

Communication

• Updates the rest of the team on new starters for that week using new starter taskforce group
• Keeps team updated on any key changes, issues or new information for that week & the weeks ahead
• Networks with useful contacts across commercial including Space, Facilities, PX, Commercial functions, Commercial PAs

Knowledge & understanding of systems used on Commercial Academy

• Outlook
• Looop
• Forms
• Excel
• Linkedin Learning
• Articulate
• Camtasia

Qualifications

We'd love to meet someone with…

• Is passionate about systems/processes and a confident user of several Commercial systems
• Creative, with lots of new ideas
• Has strong organisational skills
• Has a positive, problem-solving attitude
• Is confident to try new things
• Is comfortable speaking in front of others in actual or virtual situations
• Can work fast and enjoys a deadline