WHAT YOU’LL DO

• Supervise the daily activities of the department.
• Possesses excellent verbal and written communication skills. Seeks to understand internal/external expectations.
• Facilitates meetings conduct training sessions, handles escalated calls and/or appeals.
• Possesses strong/broad understanding of the claims analyst process, VAD medical terminology, and equipment, and claims processing procedures.
• Is considered a resource for others as it relates to claims questions and problem–solving.
• Takes initiative to research and resolve processing and system issues using all available resources and without waiting for direction.
• Views obstacles as opportunities for improvement and offers ideas and solutions. Knows which questions to ask and what information to verify to get to the root cause of a problem.
• Oversees and ensures the accuracy and integrity of claims uploading to the billing system by staff
• Work with Management to achieve company initiatives and performance goals
• Develops best practices to optimize claims processing quality and patient collections
• Assist in month-end closing procedures
• Possesses superior customer service skills, outlining options while presenting unfavorable information in a manner that demonstrates empathy. Reflects willingness to go the extra mile.
• Evaluate professional skills of claim staff and provide appropriate claim assignments to them
• Assist in hiring and training new candidates in their job responsibilities.
• Develop professional development plans for employees to improve performance efficiency.
• Assist in employee performance evaluation, promotion, retention, and termination activities.
• Follows all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPPA requirements
• Demonstrates understanding and compliance with Acelis Connected Health’s processes, policies, and procedures.
• Assists with implementation of workflow productivity improvements.
• Maintains a culture of accountability in the area of responsibility.
• Assists with any special projects as directed by the manager.

 EDUCATION AND EXPERIENCE YOU’LL BRING

REQUIRED

• Four or two-year college degree and/or five-year medical claims processing experience
• Minimum three to four years supervisory experience

PREFERRED

• Excellent oral and written communication skills
• Detail-oriented with a focus on exceptional customer service
• Excellent PC skills and organizational skills

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives, and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness, and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and a history of being actively involved in local communities