Collections Specialist – Credit - Decatur, IL
This is a full-time exempt level position.
 
Position Summary:
The Credit Department has an opening for a full-time Collections Specialist in the Decatur office.  The Collections team is responsible for collecting outstanding funds from customers while providing a positive customer experience, reconciling customer receivable accounts, partnering with sales and cash teams to resolve disputes and issues, handling bad debt collection and bankrupctcy accounts, and other related activities and functions.  The successful candidate will have the ability to work well within a team and balance the importance of maintaining the customer relationship while collecting outstanding funds and assisting to resolve issues on accounts.
 
Job Requirements:

• Associate or Bachelor’s degree in accounting, finance or business is a plus

• Ability to effectively communicate with customers and all levels of the ADM organization
• Ability to function in a challenging environment with multiple changing and competing priorities while meeting time sensitive deadlines
• Strong analytical and problem solving skills with ability to formulate effective solutions

• Experience with or knowledge of systems used by ADM is a plus
  • Microsoft Office experience preferred (Excel, Pivot Tables, Access queries, etc)
  • GetPaid, IBM, JD Edwards, Agris, etc
• Dependable and desire to learn with a positive attitude

Responsibilities:

• Reconciliation of customer receivable accounts to uncover the root cause of aged/open items on accounts using GetPaid and Excel functionality
• Effectively partner with sales and cash application teams to resolve outstanding issues
• Utilize Get Paid system to organize workloads, communicate with customers, and maintain notes on customer accounts
• Consistent communication (via phone and e-mail) with customers to collect outstanding funds, while balancing ADM’s relationship with customer and assisting as needed to resolve issues and disputes on customer accounts.
• Research and reconcile open credits for unclaimed property process
• Placement and upkeep of bad debt and third party collection accounts as needed
• Coordination of open bankruptcy accounts as needed
• Work closely with other collectors and ADM teams to ensure consistency and excellent customer experience
• Assist with special projects as required

Relocation assistance is available with this position.

This position offers a complete benefit package, including 401K/ESOP, pension, health, life, vision, and dental insurance.

ADM requires the successful completion of a pre-employment drug screen and a background check.  

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.

About ADM:

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.

EEO

ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.