Responsibilities

Customer Centricity: 

Customer Satisfaction:

Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes. 

Customer/Partner Insights:

 Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. 

Business Impact:  

Consumption (Cloud & Support) growth:

Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical decision makers to ensure they understand Microsoft's Business Applications value proposition and get value from their investment in the Microsoft technology via solution optimization, operational excellence and performance efficiency.

Resolution of Customer Blockers:

Identify resolutions to issues blocking go-live of customer success projects by leveraging technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to MS best practices & policies and using repeatable IP. 

Identify growth opportunities:

Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. 

Technical Leadership 

Continuous Learning:

Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

Accelerate customer outcomes:

Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Qualifications

Required/Minimum Qualifications :

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 9+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies

OR equivalent experience. 

Additional or Preferred Qualifications :

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications (Sales, Marketing, Service) technologies

OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 9+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications (Sales, Marketing, Service) technologies

OR equivalent experience.

6+ years experience working in a customer-facing role (e.g., internal and/or external).

6+ years experience working on technical projects as a solution architect.

Functional or technical certification in one or more Microsoft Dynamics 365 apps (Sales, Marketing, Service) at expert level.

Knowledge of Success by Design methodology.

Language: English (required); fluency in a local language in your region is a plus.