Responsibilities

Proactive Support Management

• Participate in proactive account management, analyze problems, develop solutions to meet customer needs, represent them.
• Provides the most effective method of service delivery by analyzing trends and common themes across customers.
• Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
• Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships.
• Gathers customer impressions of products and services and integrates this feedback into decision making.
• Seeks information about the underlying needs of customers.
• Develops and communicates realistic performance goals and standards.
• Builds plans that consider potential obstacles and immediate and long-term consequences.
• Demonstrates expertise in a specific solution, or several products, feature functions, or services.
• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
• Identifies opportunities to articulate business value and grow customer relationships in alignment with Customer Success business priorities and stakeholder management principles.
• Provides and drives actionable feedback across groups about the customer experience and competitor threats.
• Delivers, gives feedback, modifies existing intellectual property (IP) or VBD where applicable, creates new content.
• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business

• Consistently apply "lessons learned", model personal accountability & teamwork.
• Demonstrates an understanding of his or her role and contribution to customer change management and adoption initiatives.
• Understands customer requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
• Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
• Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.

Demonstrated Self Learner

Qualifications

• Deep technical (Level 200-400) or architectural knowledge of at least 2 of the following areas:
• Database administration (preferably with SQL, including Azure SQL, MI) – performance tuning and optimization, high availability / disaster recovery, security.
• Database development (preferably with SQL, including Azure SQL, MI) – designing and building database solutions
• Business intelligence – combining knowledge of SSIS/SSAS/SSRS/AAS/Azure Data Factory/Power BI technologies with a deep understanding of data structure / data models to design, develop, and tune BI solutions and reports
• Advanced data analytics – designing and building solutions using technologies such as Azure Data Factory, Azure Data Lake, Azure Synapse Analytics, Data Bricks
• Experience delivering and/or authoring technical training.
• Fluency in written and spoken English.
• Ability to communicate with a variety of different audiences and strong presentation skills.
• Ability to match technical solutions with customer business requirements.
• Ability to lead and motivate technical communities. 

Education

• Bachelor’s Degree (B.S./B.A.) or equivalent, preferably in Computer Science/Engineering or Information Systems or equivalent work experience
• Certification in one or more of the following technologies preferred: Cloud, Database, Big Data, BI, Data Science, Machine Learning, Artificial Intelligence 

Preferred Experience

• Prior experience in implementing and supporting Azure services would be an advantage.