We are looking for a highly motivated and passionate Cloud Solution Architect focusing on Digital and Application Innovation to join the Customer Success Unit. This customer-facing position is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to remove customer technical obstacles and adoption challenges.

As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects. You will work with select customers to lead deep technical architecture discussions with senior customer executives, Enterprise Architects, IT Management and Developers. You will collaborate with a variety of internal and external teams to develop pilots and oversee implementation projects, ensuring technical blockers are removed on adoption. You will drive technical intensity of developers and create communities within customers. And you will collaborate with Product engineering to share feedback into the development of Microsoft products and help develop Azure platforms.

Responsibilities

Key responsibilities include:

Understanding Customer/Partner Technical Environment

• Apply technical knowledge and customer insights to empower customers to create a modernization journey roadmap. Architect solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, while orchestrating key resources and infusing key Infrastructure technologies including Kubernetes, Azure PaaS services (e.g. App Service, Java, containers, serverless, cloud native, etc.) and Application Development with low code options and DevOps and GitHub technologies as appropriate
• Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and leverage these insights and existing plans to map solutions with customer/partner business outcomes. Learn to adapt business models, plans, and solutions to insights.
• Act as the voice of the customer (VOC)/partner by driving awareness of existing feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels.

Architecture Design and Deployment

• Leverage an existing architecture approach or reference architecture to propose a solution or achieve Microsoft's agreed commitments to the customer/partner. Assess customer/partner needs and gathers information that helps others to identify growth opportunities.
• Propose viable solutions based on specific technical products, demonstrate complex concepts and prove the capability of those solutions through design collaboration sessions with the customer/partner.
• Apply technical knowledge of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. shaping and enhancing customers' requirements.
• Support customer/partner projects as a subject matter expert in a specific architecture solution and throughout pre-sales and/or implementation.
• Identify technical blockers (e.g., changing configurations, sample coding) for selected products to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
• Apply methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while contributing to design and/or delivery of solutions (e.g. Well-Architected Framework, Enterprise Scale Landing Zone, Cloud Adoption Framework). Demonstrate an understanding of customer/partner conditions of success.

Practice Development

• Support research projects and contribute to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes. Learn to identify opportunities for IP re-use and consumption.

Trusted Advisor

• Identify and begin developing impactful relationships with internal teams and customer and partner/MCS technical specialists during initial preparation and ramp-up stages.

Thought Leadership

• Share ideas, insight, and technical input with virtual team members using a working knowledge of specific Microsoft architectures and other relevant products. Actively look for relevant communities to learn from and contribute to.
• Participate in external architect community events (e.g., conferences, seminars, technical meetups, Webcasts, blogs, hackathons) and share learnings with the internal team.

Customer Usage

• Participate in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Ensure that the customer's environment and applications are well-architected

Other

• Embody our culture and values

Qualifications

Required Qualifications

• 10 + years’ experience in technology solutions, practice development, architecture, consulting, and/or cloud/infrastructure technologies

• 2-3 + years experience in application development tools like Docker, Kubernetes, OpenShift, Cloud Foundry, GitHub, Azure App Services, or other similar AppDev technologies

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.