Job Summary:

The Clinical Account Executive (CAE) position is an exciting opportunity for a pharmacist who is looking to leverage their pharmacy and healthcare expertise to meet the Health Plan client’s strategic goals and drive improved clinical and financial outcomes for their membership. In this role the CAE will use their deep understanding of the pharmacy/healthcare landscape and pipeline, as well as strong clinical, analytical, financial, and business skills to develop and present a comprehensive strategy aligning and supporting to the client’s strategic goals. The strategic plan should address critical business metrics such as member and client satisfaction, clinical support and clinical solution program adoption – with a goal to deliver lower healthcare costs and optimal clinical outcomes. This role requires the CAE to think forward into the future as the healthcare landscape continues to evolve, be comfortable with a wide variety of data elements, have an ability to draw insights from that data while being member-centric and promoting an optimal patient experience. They must serve as the client’s gold-standard clinical resource and be knowledgeable of new clinical innovations that are occurring beyond medications, including digital health innovations and new healthcare delivery models. They will partner with the Health Plan’s Pharmacy Director, Medical Director and clinical staff to provide a comprehensive management plan. They are the client’s healthcare consultant and expert and are responsible for providing comprehensive management of clinical strategies, initiatives, and new clinical solution adoption in order to meet the client’s and ESI’s common goals.

This role requires regular travel to client & customer sites & you must be fully vaccinated OR be required to undergo regular testing. If you’re unvaccinated, you will be required to self-test (test will be provided to you) and you must obtain a negative result no greater than three (3) calendar days prior to the meeting/travel departure.

Essential Functions:

• Leads (and partners with Account Executive) the adoption of clinical solutions to clients through consultative sales methods (e.g. client P&T presentations, quarterly/annual business reviews, presentation of modeling/reporting ,etc.) in accordance with client business goals and upon collaboration and coordination with account management & internal team members.
• Leads custom formulary management recommendation discussions with client aligning internally with enterprise formulary operational best practices and goals.  Partners with Account Executive, and internal Finance & Formulary Teams to manage rebate performance to meet client contractual rebate guarantees, when applicable.
• Leads the development, preparation, and presentation of healthcare strategy for each client assigned. Acts in concert with assigned Account Executive and Account Manager to service the health management consultative needs of the client.
• Leads clinical client Strategic Planning and Review Consultation (SPARC) meetings.  Responsible for retention, client loyalty and maximizing solution sales opportunities within assigned portfolio.  Maintains strong client relationships with clients to ensure retention/satisfaction/upsell targets are met.
• Shares best practice standards with broader CAE peer audience as well as clients and demonstrates understanding and interpretation of current industry drug trends and how those trends may impact the health plan client’s healthcare benefit. Participation in process improvement initiatives to support the health plan healthcare benefit adapt and innovate to trends in the market.
• Engage in client dialogue that addresses the needs of the client and membership while building trust and credibility and becoming a trusted advisor in healthcare benefit success.  Provides feedback from clients to internal partners of new product or revenue opportunities.
• Functions as primary clinical resource and new solution product expert for the client.

Qualifications:

• Current U.S. Pharmacist License
• Minimum of 3 years licensure experience preferred
• 2-3 years of Client facing experience preferred
• Proficiency in using Microsoft applications
• Excellent presentation and communication skills required.
• Must have the ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills.
• Ability to learn multiple internal reporting and analytic tools for client management.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.