At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

NextGear Capital is currently looking for a Client Service Representative I to join our Client Experience Team. 

This is a remote/work from home position. Training for the first 2 weeks will be between the hours of 9:00 AM – 8:00 PM, EST.  Once training is complete, the schedule is  10:00 AM – 7:00 PM, EST.

As a Client Service Representative I, you handle inbound demands regarding account and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.

Your role: 

Handle inbound contacts from client base while obtaining and evaluating all relevant information to handle service inquiries

Quickly learn main aspects of all internal departments to better enhance client experience 

Be the voice of the client to the company through internal communications to drive user experience and client resolution. 

Expedite resolution of client inquiries which includes identifying the root of the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, gracefully handling proper escalation techniques when required.

Analyze situations and assist in problem-solving to ensure a timely resolution and a satisfied client.

Compensation:

Hourly pay rate is $16.00 – 17.00/hour. The hourly rate may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.

Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Qualifications:

Minimum Requirements:

Highschool Diploma or GED 

Exhibits ability to work in fast paced and evolving team environment, capable of prioritizing tasks and duties 

Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social economic levels. 

Demonstrates problem solving and analytical skills with ability to walk others through complicated processes.

1-3 years of professional experience

You must have highspeed internet available in your home

What we look for (preferred):

College Degree

Financial or automotive industry experience 

Bilingual 

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.