At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Requires strong knowledge of Microsoft Word, Excel, PowerPoint, SharePoint and HTML

Excellent content organization and writing proficiency

Meet Service Level Agreements for all Knowledge article creation, updates and approvals

Generate and evaluate new/alternative solutions and ideas

Provide support/training for Knowledge Base features and functionality including workshops, one-on-one guidance, and troubleshooting

Monitor and evaluate the Knowledge Base with benchmarking

Develop a cadence for communication to the department on updates, changes to Knowledge articles and informative data analytics to support business goals

Communications

Ability to get consensus and collaboration within the department; ability to explain complex concepts in layman's language; ability to generate enthusiasm; ability to communicate with all levels of management and staff. Establishing straightforward, productive relationships; treating all individuals with fairness and respect, demonstrating sensitivity for cultural and gender differences; showing great drive and commitment to Manheim’s goals and objectives; inspires others: Maintaining high standards of personal integrity, 

Client Orientation

Understands clients' needs and concerns; responds promptly and effectively to client needs; Customizes services and products as appropriate 

Drive for Results

Makes things happen; Is proactive; balances "analysis" with "doing"; sets high standards for self; Commits to organizational goals 

Teamwork

Collaborates with others in own team and across the Manheim Client Care department; acknowledges others' contributions; works effectively with individuals of different culture and gender; willing to seek help as needed. Influencing and resolving differences across organizational boundaries: Gaining support and commitment from others even without formal authority; resolving differences by determining needs and forging solutions that benefit all parties; promoting collaboration and facilitating teamwork across organizational boundaries. 

Learning and knowledge sharing

Open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing 

Analytical Thinking and Decisive Judgment

Analyzing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.

Assessing KB requests, acting on importance.

Prioritizing requests to ensure deadlines are met.

Partnering with work groups to ensure accuracy to all parties.

Monitor article utilization, and provide trend analysis to Leadership team.

Qualifications:

High School Diploma or GED required; College degree or equivalent experience preferred.

Minimum of 2 years of contact center experience

Travel – infrequent, but must have flexibility

Schedule – must have flexibility to work evenings, weekends, holidays as required

Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.

Understand foundational levels of computers and technology; internet, email

Excellent oral and written communications skills, particularly in a phone or email context,

Experience working in a contact center metrics driven environment

Strong communication skills and basic computer knowledge

Ability to operate under tight pressure

Experience working in the automotive industry +

Competency in developing and delivering Knowledge Base in Sales Force 

Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.