At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

The Client Engagement Specialist II is responsible for building relationships, attracting, engaging, and assisting clients on a daily/weekly basis. This position will assist with phone and in person dealer engagement at the assigned location. The Client Engagement Specialist II will also be responsible for ongoing existing and prospective client engagement.

 Act as auction location advocate for overall client experience

Provide support to existing clients including phone outreach and sale day engagement

Create strategic plans for engaging new clients as well as reactivating inactive and/or lost clients

Provide follow-up calls to clients related to their auction experience, additional sale opportunities, and introduce Manheim products and services to understand client interest level and need

Assist with marketing duties as needed, including an in-lane presence to build relationships with clients

Travel as required by corporate marketing and auction leadership

Assist with and travel to sister auction location(s) to help with marketing efforts (when needed)

Perform other duties as assigned by auction leadership and corporate marketing

Qualifications:

High School Diploma/GED required

1 year of experience in an office environment, working in customer service or telemarketing related roles required.

Preferred Qualifications:

Previous experience in the auto industry, preferred

Excellent communication (written and verbal), organizational and interpersonal skills

Knowledge of MS Office products

Ability to work in a high performing, fast-paced team environment

Ability to work effectively in a constantly changing work environment, under pressure with time constraints

Ability to sit for prolonged periods of time and perform repetitive tasks, manual dexterity

Vision abilities required include close, distance, color and depth perception

Work Environment: Occasional exposure to outdoor weather conditions as well as noise, dust, and fumes in auction lanes.

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.