Who we are looking for

Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff.  Work in conjunction with individuals on the team as well as other Shared Service teams/COE’s, outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure NAV/yield accuracy and that all SLAs are met.  As well as, Work collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

• Act as the primary contact and key escalation point for operational issues, as well as provide technical expertise to resolve daily problems.
• Manage and escalate issues related to BU Shared Services and COE’s.
• Manage departments overtime budget effectively, indirectly responsible for other department budget matters.
• Ensure appropriate records of daily and monthly activities are kept.
• Assist with compliance/fiduciary reviews, controls, and audits as needed.
• Establish and maintain files, including highly confidential and sensitive information, which pertains to clients and division/corporate operations, as well as short/long-term strategies, budgets, etc.
• Assess impacts of regulatory changes.
• Identify and implement consistent operational best practices.
• Organize Shared Service internal meetings and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items.
• Coordinate the implementation of new funds, systems and processes as well as assists with client conversions and other client projects.
• Train, develop and motivate new staff, as well as complete performance appraisals.
• Provide staffing recommendations by interviewing new personnel and making effective hiring decisions.
• Serve on committees and help define and implement new company initiatives.
• Provide coaching and development opportunities to staff, participate in individual on-going training and development.
• Has accountability and responsibility for completing and delivering PPRs on time.
• Make effective recommendations to hire, discipline, control work and terminate employment.
• Make effective recommendations for promotions, salary increases and bonuses.
• During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
• Perform other duties as assigned.

What we value

These skills will help you succeed in this role

• Significant experience working within client service/Operations/fund accounting/Shared Service Operations function
• Experience of leading, coaching and developing teams

Education & Preferred Qualifications

• B.Com/M.Com/MBA/ or similar education

Additional requirements

Experience in a similar role, preferably financial services/banking

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.