A bit about the job:
You will be able to utilise your excellent technical and organisational skills to capture notification and set up marine claims, understanding and appointing the right experts. You will also be able to identify necessary documentation to validate claims quickly, whilst also being able to agree settlement of claims.

Your main responsibilities include;

• Maintain system with claims updates, ensuring the system is fully updating with information from all parties involved.

• Complaint management - logging and addressing complaints in line with regulatory guidelines.

• Liaise with suppliers on recovery cases in order to make decisions and deliver financial benefit.

• You will use lead measures to constantly drive forward claims in order to deliver optimal lifecycles and seek ways to improve the system.

• Constantly challenge external suppliers for decisions to move the claims forward and a strong commercial awareness of the impact on consequential loss.

Aviva uses “smart-working”, and the person in this role can be based anywhere in the UK.  

Skills and experience we’re looking for:

• Strong technical knowledge. Able to understand and communicate complex policy conditions.

• Problem-solving skills to identify the blockages within the system and initiate resolution. Along with strong negotiation skills.

• Strong commercial acumen to challenge cost decisions and make decisions within your authority limits.

• Well-developed customer service skills, ability to react quickly to decisions ensuring excellent customer engagement throughout.

• Previous experience within marine claims.

What you’ll get for this role:

• Salary Up to £38,650 London and up to £30,800 National (depending on location, skills, experience, and qualifications)

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year