Claims Administrator - Life & Pensions

Job Description:

Permanent Contract

Salary: £21k

Location: Oxford Road Manchester City Centre. Hybrid both office and home working options available.

Hours of work: Monday to Friday 9am - 5.30pm

What you’ll be doing:

• Supporting the Claim Assessors and Underwriters to ensure that the necessary communications and actions are taken following a claim or underwriting assessment.

• Supporting the processing of claims from notification to settlement, actively chasing requirements to ensure that the payment of valid claims are made promptly.

• Updating and maintaining policy administration systems to reflect the status of a claim or underwriting case, and ensuring that follow up activities are performed appropriately, taking a pro-active approach to ensure the management of the case is fair and consistent, with consideration of individual claim circumstances

• Adhering to Capita’s service level agreements (SLAs)

• Liaising with the Team Leader to agree, plan, implement and monitor daily/weekly targets and service levels.

• Achieving targets to maintain productivity, quality and service standards.

What we’re looking for:

• Experience working with claims, ideally in Life & Pensions

• A high degree of emotional intelligence and empathy to deal with vulnerable customers with kindness and understanding

• Attention to detail to ensure communications and claim documents contain as few mistakes as possible

• Experience working with a tracking or processing system to ensure claims are properly monitored

• Strong written and verbal communication skills to speak with claimants over the phone and via letters