Clinical Pharmacy Department Medical Assistant

Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We’re looking for a Medical Assistant to join our fast-paced, customer-focused Clinical Pharmacy Team at Cigna Medical Group (CMG). We use an Ankle-Brachial Index (ABI) Doppler to screen our members for PAD across the Phoenix area.

If you’ve always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment… well, we’re pretty sure you’ll love this position. 

Work hours: Typically Monday-Friday 7:30 a.m. to 4:30 p.m.  Some hours may vary based on the location.

Before we move on, let us tell you a little more about us. Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you have the opportunity to train, grow, and develop a career you will be proud of.

What you’ll do:

• Ensure day-to-day operations run like a well-oiled machine: The Clinical Pharmacy MA is an integral member of a health care team who functions with oversight from a team of Clinical Pharmacists and the ABI Nurse Practitioner.  

• Use your supernatural organizational powers to help manage the health care needs of our varied patient populations, accurately follow all policies and procedures, provide excellent customer service through all avenues of communication, practice in alignment with the scope of your certification or licensure, appropriately manage ambiguity, recognize appropriate ways to deal with conflict management, and properly document your efforts of all the care and information provided to our patients.

• Get hands-on:

Assist Clinical Pharmacists and the ABI team with scheduling new patient referrals. Cross-train to perform ABI screenings, at various CMG healthcare centers across the Phoenix metropolitan area. Follows manufacturer recommendations as well as Cigna Policies and Procedures in conducting tests.  Able to demonstrate competence in performing all testing as observed by the ABI Nurse Practitioner.  Enter lab orders under the supervision of a Clinical Pharmacist. Educate self on the critical elements associated with the target population such as disease states, diagnoses codes, and clinical treatment guidelines. Communicate clearly with all matrix partners.  Identify and build effective relationships with a network of staff throughout CMG. Establish and maintain a professional, collaborative, positive relationship with the patient, family, and other clinicians to assist in completion of care plan. Maintain appropriate documentation and tracking as required by Cigna. Assist with mailing patient letters, schedules appointments and assists in recruiting referred patients and filling schedules as needed.  Actively monitor incoming calls and respond to voice mail requests in a timely manner. Utilize resources appropriately to provide for the physical, cultural, psychosocial, spiritual, age-specific and educational needs of the patients. Use supplies in a fiscally responsible manner. Responsible for following and promoting department procedures, practices, policies, and guidelines to ensure the safety, security, and well-being of the patients. Other duties as assigned.

• Be a superstar in the eyes of providers and patients alike: Help answer questions, concerns, and requests, either in person, through our EHR and patient portal, or by phone.

This job is for you if you:

Graduated from an approved MA program or graduate of an unapproved program with successful completion of certification examination; graduate of a US Armed Forces medical services program or practicing medical assistant who completed supervision requirements prior to February 2, 2000 (“grandfather clause”). Have a high school diploma or GED certificate. Have excellent customer service skills, and care deeply about providing empathetic, quality care to customers. Have spent time in a healthcare environment.   Know your way around a computer. Have BLCS certification.

Bonus points for:

• Experience in the outpatient setting performing ABI screenings
• Bilingual (English/Spanish) skills

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.