Organization Description

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Employer Description

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Responsibilities will include, but are not limited to:

• Solicit business/stakeholder requirements and co-ordinate with Technology, Client and Program Teams in planning and executing the end to end QA for product enhancements
• Operate as Business Analyst helping to keep projects on track, escalating issues, and tracking dependencies for critical projects.
• Ensure all day to day cross application support queries are dealt with within required SLAs and escalate issues to the project manager
• Drive production support processes for CIB D&PS systems and tools and educate the team on the impacts to clients
• Plan and identify training requirements and ensure ownership of standard operating procedures and Issue logs
• Maintain and publish, monthly / annual application support metrics
• Leading post-implementation efforts and supporting transitions to BAU, as needed
• Engage with stakeholders to solicit requirements and ensure enhancements are prioritized and included in the delivery pipeline
• Ensure disaster recovery and business continuity policies are adhered and certified annually
• Ad-hoc support requests and projects

Job Requirements / Competencies

• Minimum 3-4 years of experience preferable
• High level of client / customer focus
• Strong communication and interpersonal skills
• Excellent analytical and problem-solving skills. Ability to learn the process and it's nuances and propose and execute solution to make the process efficient
• Good team player, ability to work in an Agile team and follow common good practices
• Strong time management skills required to meet the deadlines/cutoffs
• Strong knowledge of Microsoft Excel and Visio is preferred
• Knowledge of Alteryx, Xceptor and related automation and data transformation tools will be good to have

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.