This role will perform regular chargeback & dispute processing to enhance the performance of Fraud Solution Software. This role will report to the Fraud Analytics Manager.

Key responsibilities:

Responsibilities include, although are not limited to:

· Process Chargeback & Disputes across ASOS’s acquirer portals, in line with timeframes, card scheme regulations and requirements.

· Liaise with acquirers when required.

· Build and submit chargeback & dispute representment packages using the most effective evidence based on reason code.

· Keep up to date with card scheme rules and regulations to ensure defences are submitted correctly.

· Monitoring transactions ensuring that feedback is given to optimise fraud software solutions.

What success looks like:

· Being an integral member of the Chargeback & Disputes team through working independently.

· Building effective relationships with our acquirers.

· Working in partnership with the all areas of Global Fraud.

We’d love to meet someone with:

• Experience working in a fast-paced ecommerce fraud environment.

• Excellent problem-solving skills – evidence of demonstrating innovative and methodical thinking.

• Strong communication skills; ability to influence at all levels of an organisation

• Knowledge of Chargeback & Dispute process.