As our team is growing, we are looking for an experienced Change Program Manager, with passion, enthusiasm and creativity to drive our Change-Management Programs.

 Team Responsibilities:

The Business Program Management team in the Western Europe Customer Success is responsible for:

• Business Management
• Transformation and Change Management
• People related programs including attracting & retaining talents, Development Programs and Awards. In addition, ensuring capabilities that match future needs of our customers are at our heart and center.

 We deliver success by partnering closely with the Leaders in the WE HQ, the CSU Leaders and People Managers in the Countries, Human Resources, WW Learning, Area Change Team, Finance and M&O as well as our counterparts in Corporate Roles. We are trusted and valued partners to the business leaders through an always objective and numbers driven approach, excellent program management, a pro-active  and outcome driven mindset and open two-ways communication.

Responsibilities

Area of focus will include:

• Own and deliver against the Change Plan for all Change Programs landing in Western Europe Customer Success Unit (Communication, Training, Stakeholder and People Manager Plan)
• Enable and support the teams on their journey through change (e.g. ADKAR) - be a coach and a sparring partner
• Coordinate with Corporate Change Management Functions
• Provide and share feedback (including gathering from the field teams)
• Support and deliver change through a community of People Managers and Change Champions

What does success look like:

• Key changes are understood by field teams and leaders
• Excellent stakeholder management and communication skills to address various levels of our organization - also, be the sparring partner to our leaders
• Various programs are aligned on timeline and outcome
• Level of adoption of new tools and processes shows continuous progress
• The changes are well managed and where needed mitigation plans are in place and corrective action is taken

Qualifications

Qualifications:

• Extensive experience in program management, process management, process improvement or equivalent

• Proficiency in process management and managing complex programs
• Fluency in at least one formal change management framework (PROSCI preferred)
• Knowledge and/or experience in Customer Success and / or Delivery Business
• Strong skills in leading through influence

• Strong Communication skills and proven capabilities to interact at management and leadership levels
• A passion for enhancing customer experience, as any program we drive has the customer experience at the center