What's the role about?

The breadth and complexity of change across the business means that you are likely to be involved in work that ranges from organisational, process, system and behavioural change. Your role will be to mitigate the impacts of these changes, with Partner experience and business benefits at front of mind. As a change management practitioner, you will support the Partnership in the landing of change to ensure that the benefits of the change are successfully embedded with minimal disruption. Setting clear intent, direction and guardrails to achieve outcomes, you will empower and support teams to embed change.

With a strong understanding of our business needs, you will be accountable for developing and managing the change plan throughout the project, including managing resources, budgets, progress communications, risks and issues. You will demonstrate agility by being responsive in your planning, whilst designing and delivering tailored change interventions throughout the assignment.
 

What you'll be doing as Change Manager:

You will be assigned to priority outcomes and associated projects/programmes, working in a matrix environment with the wider Change Profession and affected parts of the business.

As a Change Manager, you may be required to undertake both a Change Management and Project Management role depending on the size and value of the project. You will role model excellent influencing and coaching skills, supporting leaders to become inspiring champions and advocates of change so that their teams embrace this with a positive and open mind set.

What you'll have:

• Change management qualification, APMG or equivalent (desirable)

• Knowledge and delivery experience of change management principles, methodologies and tools applied to one or more types of change: systems, processes, structures, behaviour/culture

• Ability to lead change work streams within agile and/or waterfall projects

• Experience with project management approaches, tools and phases of the project lifecycle

• Exceptional communication skills, both written and verbal

• Strong stakeholder management skills, including influence and coaching 

• Flexible and adaptable; resilient and tenacious when working in ambiguous situations

• Forward looking with a holistic approach

• Must be a team player and able to work collaboratively with and through others

• Acute business acumen and understanding of organisational issues and challenges.

Creating a culture of diversity and inclusion

We positively celebrate Diversity & Inclusion in the John Lewis Partnership. Our aim is to become the UK’s most inclusive business - for our Partners and for our customers, reflecting and connecting with the diverse communities that we serve. We want people from all walks of life to feel valued for their individuality, thrive in our business and share a sense of belonging. To find out more about D&I in the John Lewis Partnership click here. https://www.jlpjobs.com/about/diversityandinclusion/ ​

Flexible Working

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. 

You will have the opportunity to discuss this further with the hiring manager during your interview and, where it is operationally practicable, they will do all they can to accommodate your needs.

Benefits 

We also understand the importance of a healthy work-life balance and reward our Partners for their contribution to the business through a vast range of benefits.   

• As a Partner and, after completion of your 3-month Earning Membership period, you will be entitled to;

• 20% Discount at Waitrose & Partners on majority of goods

• 25% Discount at John Lewis & Partners on majority of goods

• 12% Discount at john Lewis & Partners on electrical & white goods 

• Defined contribution pension scheme and Life Assurance (4x annual salary)

• 25 days paid holiday per year, when you work 5 days per week

To see all of our incredible benefits click here.