We have an exciting opportunity for a Change, Communication and Training Lead to join our team. The successful candidate will work closely with the dedicated S/4HANA Programme Team and the wider Finance Operations Team to lead the delivery of a communications, change and training strategy. Change methodology will follow recognised processes and be guided by both Capita and our S/4 delivery partner(PwC) practice.

They will play a key role in ensuring our communications are inspiring, informative and engaging for the full range of our stakeholders and aligned with Capita plc’s Corporate Affairs & Marketing team employee communications strategy and approach.

They will report into the Head of Operational Excellence in Finance Operations and have a dotted line into the Director of Employee Communications & Engagement.

Job title:

Change, Communications and Training Lead

Job Description:

What you'll be doing:

• Managing stakeholder and employee change readiness and engagement assessments working in conjunction with PwC’s Change Lead. Construct approaches to address identified issues.
• Establishing and overseeing a change champion network.
• Working with the team to create and deliver informative and engaging campaigns to ensure colleagues buy-in to change on topics such as Process, Controls and Technology so they know what’s happening, why and when
• Developing and delivering the employee and stakeholder communications strategy and calendar of events to keep colleagues and key stakeholders informed and engaged.
• Developing and nurturing strong relationships with senior stakeholders and external partners to ensure a comprehensive and joined-up approach to communications, change and training.
• Managing internal communications channels ensuring that colleague communications are delivered through the appropriate mix of channels and messages so that content is engaging, consistent, targeted and timely.
  • Manage the local O365 strategy for Yammer, Teams and SharePoint to develop and share content for colleagues to start and continue conversations.
  • Develop and roll out a listening programme methodology to ensure 2-way communications.
  • Design and produce regular blog/e-newsletters to support change.
• Tracking, measuring and reporting on the effectiveness of communications and channels to continuously improve comms and engagement.
• Co-ordinating the creation of communication content across functional leadership and subject matter experts, ensuring a consistent effective style and approach. Collate and support the branding of training content to co-ordinate delivery to colleagues.
• Co-ordinating project roles responsible for specific S/4 communication and training plus other functional training, integrating approach into the overall Finance Transformation change programme 

What we’re looking for

• Leadership skills with experience in managing and influencing a team of professionals.
• Extensive experience of working in a large and complex organisation.
• A proven track record of managing multiple, complicated change comms projects.
• Ability and experience of engaging with a number of different stakeholder groups, each with differing communications needs
• A proven track record of working on training in the context of a major change programme
• Excellent written and presentation communication skills.
• A sound knowledge of internal communication best practice and the ability to create methodologies for delivery – can utilise a range of channels and methods of delivery.
• Can showcase how to utilise a change network strategy to engage and inspire colleagues.
• Degree qualification (preferably in communications or journalism) or equivalent.
• Strong editorial skills, with experience of editing content for digital publication and distribution.
• Significant experience of the Office 365 suite of communications tools including Microsoft teams and SharePoint.
• Can demonstrate the delivery of high-impact communication to help deliver desired business outcomes.
• Preference for knowledge of recognised change management techniques and financial systems

About Capita Group Finance

Our Finance Function is one of Capita’s central corporate functions and is supporting the financial needs of the business. Our teams are creating smarter, faster financial processes across a complex organisation to ensure consistency with training, technology and knowledge sharing. We’re providing clear insight to teams across the business and empowering them to make effective, meaningful decisions. Join us and discover better as you build a stronger financial future for Capita.

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive