The purpose of the Change Management process is to ensure that proposed alterations to new and existing services are carried out in a controlled manner, minimising the risks of downtime. It helps ensure that all changes are recorded, prioritized, planned, tested, implemented, documented, assessed, and approved reducing the risk of unnecessary service disruption.

The Change Management Analyst oversees the implementation, integration, and effectiveness of change management processes, and ensures compliance with organizational strategies. The team cover shifts between the hours of 8am-6pm Monday to Friday.  Applicants need to be flexible and willing to cover business operational hours.

What you'll be doing:

• Reviewing the completeness and quality of change requests against pre-determined criteria

• Daily Tasks to support the Reporting, such as the FSOC - Forward Schedule of Change and other daily reports

• Issuing, assessing aged or noncompliant changes.

• Chair and participate in internal and customer facing Change Advisory Boards (CABs) As required, organise Change Advisory Boards (CAB’s) to facilitate the preparation and assessment of RFCs prior to presentation to the Customer

• Deliver the operational management of all types of Change & Release and in some exceptional circumstances Requests for Customers and manage these under the process and within the chosen ITSM toolsets.

• Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services

• Ensuring compliance to the change management process

What we're looking for:

• Self-motivator, ability to remain focused when working to specific targets and deadlines

• Practical experience of operational change in an infrastructure environment and software release deployment activities.

• Knowledge of key aspects of Change Management

• Knowledge and practical use in operating an IT Service Management toolset for the core processes e.g. Changes, Service requests, Incidents, e.g. BMC Remedy / Smart IT

• Evidence of working with demanding schedules in a pressurised commercial environment to enable delivery on time

• Flexibility to support the priorities in the operation for Business and Customers

• Excellent organisation and planning skills

• Strong interpersonal skills for customer and internal stakeholders, verbal and written

• ITIL Foundation V3 or V4

• All candidates will need to successfully gain BPSS and DBS security clearance in order to perform their role

About Capita:

Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

• A competitive salary

• 23 days' holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• To learn new skills and create a career path

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.