About the job

Summary

The Exports and UK Trade Group (DGET) is a newly formed Director General Group within DIT with responsibility for maximising the benefits of the UK’s independent trading nation status across the whole of the UK through highly effective services that support exports and inward investment. DIT secures UK and global prosperity by promoting and financing international trade and investment. We are one of the few international economic departments in Whitehall.

DGET has established a new transformation programme for its export support services. The Export Support Service Programme will deliver a single integrated system of support to help UK businesses export, bringing together multiple services under one global Export Support Service offer that enables UK business to sell to the world.

You will play a key role in delivering the programme successfully, as part of a new, growing programme team. This role sits within the Change Management Team, which is responsible for setting the strategic direction for delivering change activities across the whole of the Export Support Service.

You will join a friendly and supportive team which currently comprises of the Grade 6 Head of Change Management Team, two G7 Change Managers and an HEO Change Advisor.

We will hold a reserve list of candidates to fill roles that are the same or very similar roles for 12 months. Please note that once on the reserve list, if you refuse the offer of two roles you will be removed from the reserve list.

Job description

Key Accountabilities

We are looking for an excellent Change Advisor to support us to deliver the Export Support Service Programme. You will:

- provide high quality communications and engagement support to engage effectively and constructively with stakeholders so that they feel well informed and supported through change.

- work across the team to deliver key change activities for the programme including, for example, stakeholder mapping and engagement, Change Impact Assessments, change readiness activities and supporting leaders with change.?

- create and design content into clear and purposeful key messages via email or for publishing on the staff intranet which engage stakeholders at all levels.

- connect in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact.

- tailor this content accordingly to diverse stakeholder audiences using the appropriate channel (email, MS teams webinars, broadcasts, newsletters etc).

- support employee engagement through the planning and organisation of face-to-face events and other channels such as webinars and SharePoint to promote two-way engagement.

- provide clear, professional advice and support on effective engagement to create a brand and more generally support the planned changes.

- monitoring and managing the change mailbox (and other team mailboxes, where required), ensuring that queries are assigned to the relevant policy or programme leads in a timely manner and resolved within the agreed timescales.

The role will be based in either Darlington or London. You will be asked to express a location preference during the application process.

Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in an office, on average. If your office location is London, you will be eligible to receive London weighting.

DIT will cover travel costs/expenses to any office which is not your usual office location in line with departmental expenses policy. DIT will not cover commuting costs to your agreed office location.

Appointments will be made to candidates in merit order based on location preferences.

Responsibilities

Essential Criteria

• Experience of working in an internal communication, project or change environment.

Desirable Criteria

• Knowledge and experience of stakeholder engagement, project delivery and/or change management.

• Experience of drafting highly engaging content to communicate to stakeholders.

Personal Attributes & Skills

• Ability to take a collaborative and supportive approach to your work and when dealing with teams across the Department.

• Comfortable working at pace and inclusively with teams and at all levels across DIT.

• Ability to work independently and confident working in ambiguous, complex, and uncertain environments.

• Strong engagement, facilitation and communication skills and confidence in questioning and challenging when needed.

• Strong briefing and presentation skills with the ability to brief upwards to senior levels when required.

• An awareness of cultural difference of all types and at all levels and ability to engage with sensitivity.

• Ability to work with resistance to change using a range of interventions.

In return, you will be empowered within your role and receive support and mentoring as well as ongoing formal and informal opportunities to continue your personal and professional development.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace
• Working Together