As a centralized support representative, you’ll play a key role expediting the collection process of a claim – making use of Progressive systems and databases to retrieve claim and contact information. Supporting our National Salvage Unit, you’ll research and route documents to proper departments in addition to other administrative tasks essential to the salvage process.  

This is an in-office position located at 5920 Landerbrook Dr, Mayfield Heights, 44124. 

Must-have qualifications

• High school diploma or GED equivalent with one or more years of relevant work experience
• Work or educational experience must include:
  • Customer service or sales
  • Fast paced and changing environment
  • Multitasking and time management skills
  • Effective verbal and written communication skills
  • Computer skills

Preferred skills

• Solid written and verbal communication skills
• Ability to handle high volume that comes with working in a multifaceted administrative environment
• Strong customer service, telephone and follow-up skills

Schedule: We offer a flexible start time from 7am - 9:30am ET, working an 8 hour day, Mon-Fri.

Compensation  

• $15.43/hour

• Gainshare bonus up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance