Duties & responsibilities 

• Manage a high volume of claim files from beginning to end 
• Resolve and document auto claims as quickly and accurately as possible 
• Interview all involved in an accident to determine coverage and liability decisions 
• Validate damage is consistent with the report of the accident 
• Independently make decisions related to liability and coverages 

Must-have qualifications 

• Two or more years of college education or relevant work experience  
• Work or educational experience must include: 
  • Customer service, sales and/or influencing others 
  • Fast paced and changing environment 
  • Multitasking and time management skills 
  • Effectively communicating verbally and in writing
  • Computer skills

Location: This is a remote position; preferred candidates live within the state of Maryland.

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
• All Progressive hardware you receive needs to be connected to a surge protector
• High-speed internet access is at your expense unless otherwise required by law

Schedule: February 14, 2022 start date; Tuesday - Saturday, 10am - 7pm

Compensation 

• $21.50/hour-$23.65/hour
• Gainshare bonus up to 16% of your eligible earnings based on company performance
• An additional 10% when you work evening or weekend hours

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance