The Consultant Role

The Consultant functions in:

• Technical Delivery
  • Participates and leads gathering of customer requirements and constraints.
  • Participates in project planning and contributes to risks, issues, assumptions and dependencies.
  • Communicates the business value of planned technology uses and deployments.
  • Contributes to, and delivers against, a Work Breakdown Structure.
• Intellectual Property and Readiness
  • Makes use of, and maintains, Microsoft’s Intellectual Property; creates new materials when needed.
  • Learns and make us of modern technologies, services or approaches based on business demands and industry trends.
  • Participates and contributes to internal/external community events.
  • Engages in mentor/mentee relationships to enhance Microsoft’s professional/technical capabilities.

Responsibilities

Responsibilities

Consultants should be able to:

• Engage with the Customer and the Account/Bid Team in a professional manner.
  • Use their technical knowledge and experience to position best practice use of Microsoft’s offerings.

• Pre-Sales Support 
  • Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW). 
  • Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers. 

• Technical Delivery 
  • Follows capacity process outlined by Global Capacity Management team. Maintains tools with up-to-date skills and availability.   
  • Leads meetings with customers/partners to understand business needs. Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements. 
  • Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS). 
  • Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of the architecture. 
  • Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed. 
  • Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.   

• Intellectual Property Management 
  • Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback. 

• Business Development 
  • Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP).  

• Readiness 
  • Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads or participates in relevant technical communities, and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies. 

• Operational Excellence 
  • Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance.  

• Other 
  • Embody our culture and values 

Qualifications

Required skills

• Ability to apply advanced analysis skills in principals of the Dynamics 365 Customer Engagement Solution to provide detailed, reliable solutions and estimates for service implementation.
• Up-to-date and in-depth experience with implementations of large CRM solutions, such as Microsoft’s Dynamics 365 CE and/or competitive CRM solutions such as SalesForce, SAP or Oracle.
• Understanding of competitive technology to accurately assess feasibility of migrating customer solutions from, and/or integrating with customer solutions hosted on non-Microsoft platforms.
• Advanced business knowledge in Customer Relationship Management, Marketing, and/or Field Services, and relevant fields within one or more industries.
• Knowledge in Cloud environments (IaaS, PaaS, SaaS) with relative experience in Microsoft Azure, Amazon Web Services or similar.
• Provide quality oversight throughout the entire project lifecycle.
• Ability to thrive under pressure and demonstrate proficient management skills.
• Deliver effective strategic presentations to audiences of varied sizes and possess excellent communication skills, both verbal and written.
• A sincere passion for the customer, which is demonstrated through professionalisms and striving for excellence in all aspects of the customer experience.
• Extensive, relevant work experience including expertise in enterprise architecture and business solutions deployment.
• Flexible with travel.  

Required Experience

The successful candidate will have a BE/BTech degree, or equivalent. Atleast 10 years of relevant work experience, with 5+ large scale enterprise projects, global solutions in multiple industries. Successful candidate will have relevant analysis, design, development and implementation experience in solutions around Education, Healthcare, Telecom, Retail etc. Experience working in a Services organization in a consulting capacity is strongly preferred.  Experience working on multi-phase global implementations is preferred.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.