Job summary

About the Job

Fast-paced, dynamic and proactive, Prime Video, Compliance, Trust and Safety is dedicated to ensuring that Prime Video is a place for viewers, and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Compliance team is on the front lines of enhancing the PV experience and protecting free speech in our ever-evolving digital world.
This role is for one year contract and as a Catalog Specialist you are responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV. With cutting edge tools and technology, you evaluate abuse trends and quality, and develop workflows and processes that maintain our quality / community guidelines. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. This role will require on call work on weekends on a rotational basis.

Key job responsibilities

Passionate about working cross-functionally, thinking strategically, and keeping our users safe while protecting free speech.

Manage day-to-day PV Compliance Trust & Safety Operations through content moderation and data labeling activities.

Influence & execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement

Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience

Research and stay up to date on key trends and suspicious patterns across policy areas.

Participate in calibrations

Review of controversial, sometimes offensive video content in line with PV’s community guidelines.

Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.

Be a compliance subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits

BASIC QUALIFICATIONS

1+ year(s) of work experience in role involving trust & safety operations {Content Moderation & Data labeling}

Strategic thinker with strong analytical and creative problem-solving skills

Self-starter, intellectually curious and creative individual comfortable operating in ambiguity

Ability to critically evaluate and analyze large data sets

Excellent communication skills, open, collaborative and proven team player

Experience working with global teams

Language proficiency – English, Hindi & anyone Indian regional language

Bachelor's degree, work experience in a related field or equivalent practical experience.

PREFERRED QUALIFICATIONS

Experience in content policy, anti-abuse, and reviewing online content.

Avid PV user, preferred

Experience with SQL and spreadsheets a plus.

Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc.