We are looking to recruit someone with proven experience of Critical Illness claims assessment.

The main purpose of this role is to provide a full technical assessment for Group Critical Illness claims. 

You will manage your own portfolio of claims, which may involve complex or sensitive issues.  No two cases are alike. You will be the first point of contact for the customers wanting to make a claim, right through to explaining your reasons behind the claim decision. All the time maintaining a high level of customer service. You will also once the relevant competencies have been demonstrated be expected to assist with staff training.

Training will be provided on a 1:1 basis both in the workplace and on teams and you will be gradually supported into working effectively on an independent basis.

Your working hours will be 35 hours per week, between 8.30am and 5pm. Aviva have adapted to a smart working philosophy, meaning that your time will be split between the office and home.

Duties & Responsibilities:

• Manage and develop a relationship with our customers, some of whom may be vulnerable.

• Confidently discuss sensitive medical information in depth with customers.

• Work together with your team to help simplify the claims journey to ensure best outcomes.

• Ability to analyse and interpret numerical data.

• Able to communicate at all levels both written and verbal.

• Pull on expert support as appropriate to effectively manage the claim.

Skills & Experience required:

• Proven ability to assessment Critical Illness claims.

• Ability to interpret medical evidence against set condition definitions.

• Experience in managing relationships either in a work or social environment.

• Excellent telephony capability.

• Confidently able to explain reasoning behind decisions and negotiate with customers.

• Ability to analyse evidence and interpret relevant points.

• Proven ability to work as part of a team.

• Good planning, negotiation, and organisational/time management skills.

• Adaptability, reliance, and desire for continuous personal development.

What will you get for this role?

• Competitive salary depending on skills, experience, and qualifications.

• Generous defined contribution pension scheme.

• Annual performance related bonus and pay review.

• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days.

• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply).

• Excellent range of flexible benefits to include a matching share save scheme.

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate email stating that you have a disclosed disability, and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 0121 200 5926 or send an email to alice.neal@aviva.com.

*As defined in The Equality Act 2010*. By ‘minimum criteria’ we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.