A bit about the job:

We are currently expanding our team of Case Managers within our Income Protection Claims Team.  Our purpose is to support a portfolio of customers, helping in their time of need. The support you will provide may be pre-absence, during absence, during return to work, or throughout longer term or permanent absences and may take the guise of telephony support, arranging treatment, assessing a claim for benefit or all the above.

Many of the absences you manage will be complex, sensitive and require high levels of empathy; the nature of our work means that you are often supporting individuals that are undergoing treatment, financial difficulties, and sometimes life-changing circumstances.

Skills and experience we’re looking for:

• Experience of working within the insurance sector is desirable but not essential.

• Excellent telephony capability.

• Sound judgement and decision-making skills; confidently able to explain reasoning behind decisions and negotiate with customers

• Good planning, negotiation, and organisational/time management skills.

• Adaptability, resilience, and desire for continuous personal development in an environment of healthy and appropriate challenge.

What you’ll get for this role:

• Salary of up to £27,000 (depending on location, skills, experience, and qualifications)

• Generous pension (starting level Aviva contributes 8% when you contribute 2%)

• Eligibility for annual performance bonus

• Family friendly parental and carer’s leave

• 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

• Up to 40% discount for Aviva products

• Brilliant flexible benefits including electric cars

• Aviva Matching Share Plan and Save As You Earn scheme

• 21 volunteering hours per year

Aviva is for everyone:

We are inclusive – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to alice.neal@aviva.com.