The Regional Performance Manager is responsible for managing the portfolio of carriers within their region and monitoring and analyzing trends to ensure all needs of their territory are met. They are a subject matter expert and is intimately knowledgeable of our processes, capabilities, carrier needs, and expectations. Overseeing carrier recruitment and onboarding process in their region to ensure the needs of existing and new clients are met. The role requires a high level of decisionmaking, strategic planning accuracy, and engagement with impact. The Regional Performance Manager operates with considerable latitude and is ultimately responsible for making decisions/managing accounts to ensure they achieve measurable results to meet company goals.

Key Responsibilities:
- Serve as an advocate for our network of carriers
- Optimize regional carrier networks to achieve above-average on-time delivery and client satisfaction
- Responsible for carrier retention by working to effectively manage the progress and results of each account assigned within their region
- Monitor and analyze account performance and trends to determine adjustments to carrier expectations/goals/objectives to achieve results determines and develops approach to solutions.
- Work with high profile at risk carriers, determine an action plan to turn around and retain the relationship
- Responsible for remediating issues and addressing all high-level escalations in a timely and effective manner
- Have extensive knowledge of the Sourcing process to be able to support carriers, internal and external partners through RFPs, TSA renewals, and all pre and post-award activities
- Ability to communicate effectively and articulate regional carrier needs to the executive team
- Work closely with our matrix partners to ensure seamless connectivity between all functional groups insupport of delivery and execution
- Introduce new and modify existing processes, policies, and procedures that put carriers at the center of daily, strategic engagements
- Prepare, analyze, and present monthly operational metrics and reporting for business reviews, operational performance reviews, and state of the business discussions
- Review and approve penalties imposed on carries due to non-compliance with KPIs
- Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
- Proactively look for opportunities to drive additional savings outside of pre-determined sourcing areas
- Coach, develop, and empower team members and create a cohesive team environment
- Lead diverse team direct, coach, empower and enrich the team#CD# introduce ownership and accountability, and influence extended, matrixed team members
- Champion our LDM operating model and ensure team engagement and objectives are achieved
- Establish a cadence of communication and touchpoints with the team to ensure carrier expectations and performance metrics are clear and aligned across all team members
- Demonstrate business expertise and analytical skills required for managing their key performance indicators, goals and objectives, and profitability goals
#remote
- BS/BA degree in a related field and 7 years experience with at least 1 year experience in a management or lead role or an equivalent combination of education and work related experience.
- Generally 7+ years of experience in the automotive industry and/or logistics field
- A servant leader with proven ability to develop high performing teams
- Demonstrated ability to operate effectively in highly matrixed environments
- Demonstrated track record of assessing, developing, and empowering talent
- Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identified issues and problems.
- Track record of taking initiative in managing multiple priorities and working effectively under pressure when facing extremely short deadlines.
- Excellent verbal and written communication skills.
- Good judgment, discretion, tact, and the ability to work easily at all levels within the organization
- Ability to partner well with colleagues in a matrixed work environment.
- Ability to work independently and undertake responsibilities with minimal guidance.
- Adapting approach and comfortable with ambiguity.
- Must be adept at handling the complexity of situations and businesses.
- Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and being highly driven.
- Highly proficient in Microsoft Office and other business applications