We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

• Resolve operational and product problems effectively to minimise the impact on our users and Deliveroo as a whole• Deploy and configure the third-party system’s environments• Monitor the environments to ensure they are operating effectively in an optimal state• Effectively communicate with your colleagues and stakeholders• Collaborate with other team members and actively contribute to the continuous improvement of the company’s engineering tools, systems and procedures• Utilise a variety of software-automation production systems and technologies to build scalable systems and processes• Assist with incident management if so required• There may be a requirement for you to work “out of hours” during a significant incident or an urgent business need

Our skills include:

We want to emphasise that we don’t expect you to meet all of the below but would love you to have experience in some of these areas.• Pride in readable, well-designed, well-tested solutions• Experience administering Zendesk, Amazon Connect or other 3rd party Care Tooling systems• Experienced in planning, building and maintaining efficient, scalable customer care structures across various support roles• Being an effective problem solver, experience to resolve issues relating to third-party systems, calling out effectively where necessary• Experience conducting in-depth reviews of workflows to further optimise existing processes with the use of technology• Risk-analysis and experience working in dynamic environments• Strive to educate and empower users to become self-sufficient across all systems whilst mentoring others• Ability to create supports material catered to both technical and non-technical staff