What we look for in a Care Technology Consultant

The post holder will be responsible for completing person centred, strength and outcomes based assessments for people who have been referred to the Technology Enabled Care Service.  This will be done with professional support and supervision from an Occupational Therapist.  You will also deliver, collect, install and demonstrate, repair and maintain care technology equipment, including telecare.  This will be done in people’s own homes across the county, travelling by driving a commercial vehicle.

You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support.  You will also be supporting unpaid carers to carry on caring for friends and family.

• Complete person centred, strength and outcomes based assessments for people of all ages living in the county
• Day to day management of stock on van
• Set up / repair / collection of care technology in people’s own homes.  This could also include supporting them to use their own mobile and smart home technology, apps, etc as needed.
• Ability to move and track equipment in and stock movements through a computerised bar code scanner system
• A team worker with a flexible approach and good communication skills
• Able to provide relief warehouse cover
• Provide advice to private paying customers about care technology NRS sells or hires out

Detailed responsibilities:

• Complete person centred, strength and outcomes based assessments for people of all ages.  Make decisions about the most appropriate care technology solution to be provided, considering risk, outcomes and best value.
• Assessment documentation and service user notes will be completed to a high quality standard, following NRS policy and procedures
• Actively participate in professional supervision for personal development, service user safety and quality assurance purposes
• Loading/checking the correct equipment on to a dedicated vehicle.
• Deliver, install, set up, and demonstrate care technology equipment in a timely manner - in line with NRS processes.
• Driving safely and efficiently to undertake required activities
• Delivery and collection of the correct equipment.
• Understanding and demonstrating the correct functionality of the equipment where necessary.
• Timely booking and execution of deliveries, collections, PPM’s and repairs to fulfil service requirements and support other team members
• Undertaking the repair or replace of any damaged or faulty stock itemTo complete service users’ records ensuring that they are accurate - in accordance with NRS standards of data recording.
• Working flexibly to ensure that changing priorities are met.
• Being proactive in directing / signposting people, family members / carers to other relevant support services sources of assistance and support.
• Support the TEC Team Leader and the Service and Transformation Manager with creating a local “Technology First” culture change through effective communication and supporting process improvements, so that TEC becomes an integral part of the local health and care system. 
• Support the delivery of training programmes to others where requested and support the effective implementation of innovation and development projects
• Supporting and being involved with partnership working activities e.g. with voluntary sector organisations, Fire and Rescue Services, NHS and social care organisations
• Update all IT systems accurately and in a timely manner
• Timely communication of issues with regard to activities back to the TEC office
• Communication of any perceived safeguarding issues with clients back to the TEC office
• Appropriate use of IT, including company scanners in accordance with company processes
• Appropriate processing of all paperwork.
• Vehicle maintenance, including safety checks
• Correct PPE and compliance to infection control processes
• Follow all company policies and processes
• Be fully compliant with all relevant mandatory training as and when required and take active part in all training opportunities offered – ensuring up to date best practices and equipment is used.
• Attend meetings as and when required 
• Any other duties perceived as appropriate by the line manager

Person Specification

• Complete person centred, strength and outcomes based assessments for people of all ages living in the county
• Day to day management of stock on van
• Set up / repair / collection of care technology in people’s own homes.  This could also include supporting them to use their own mobile and smart home technology, apps, etc as needed.
• Ability to move and track equipment in and stock movements through a computerised bar code scanner system
• A team worker with a flexible approach and good communication skills
• Able to provide relief warehouse cover
• Provide advice to private paying customers about care technology NRS sells or hires out

Essential Education/Qualifications:

• Good level of general education to GCSE or similar (as a guide 4 GSCE’s A*-C)

Desirable Education/Qualifications:

• Level 2 Introduction to Technology Enabled Care or equivalent

• Relevant additional qualifications e.g. administrative qualifications, Health and Social Care qualifications
• Relevant additional qualifications e.g. Level 2/3 in Health and Social Care, telecare CPD

Essential Experience:

• Experience (personal, paid or voluntary) of working with disabled adults and older people
• Knowledge of TEC and the role of TEC
• Knowledge and experience of working with Healthcare Professionals
• Experience of working with a range of partner organisations