Agile Coaching works with multiple teams to determine their current level of agile maturity, and develops plans to improve agile processes and increase the productivity of the agile team accordingly. Assists agile teams with: Creating and maintaining collaborative communication sites and tools; Chartering boot camps, and other intensive trainings as required; and, refining implementation of agile best practices and tools. Provides expert coaching to key agile roles as required. Assists with the identification, collection and reporting of agile practice metrics and measurements. Organizes and participates in agile events, contributes to communication sites/tools, and delivers presentations to Stakeholders across the organization. Identifies and works to resolve barriers to scaling use of agile. Helps teams create “working agreements” to ensure proper communication and coordination occurs; where useful, these will be drafted at the time of team formation and updated as needed.  The incumbent provides counsel and advice to top management on significant matters, often requiring coordination between organizations. Focuses on providing thought leadership and technical expertise across multiple disciplines. Recognized internally as “the go-to person” for the most complex assignments. 

Key Responsibilities:  

• Provide direct coaching to multiple product/service teams by assessing level of maturity, establishing and implementing best practices, and developing continuous improvement cycles to drive increased productivity.  Identification, collection and reporting of standardized and consistent metrics and measurements 

• Acts as a Change Agent, analyzing processes and determining improvements by suggesting optimization of workflows, assess reporting and metrics available to teams and ongoing daily/monthly reports utilizing fit-for-purpose guidelines.  Ensures consistency with enterprise data standards (JIRA/Rally/etc). Facilitates a working culture of accepting and learning from failure with a bias towards action and/or correction. Dedicated to serving the long term development of effectiveness.  

• Facilitates critical thinking and decision making within the individual or small group setting. Healthy curiosity with ability to set aside preconceived ideas.  

• Provide feedback on opportunities for training improvements.   

• Development and delivery of training materials on company products, processes, technologies, and methodologies in a group setting.  Orientation and training on new course materials while identifying appropriate training aids.  

• Reviews course evaluations in order to judge effectiveness of training sessions and opportunities for improvements.  

Skillset:  

• Proven skill at balancing technical knowledge with business acumen   

• Ability to challenge assumptions  

• Ability to adjust operations to provide iterative value  

• Ability to work and adapt cross functionally with Business Stakeholders, Technology, and Leadership  

• Proven critical thinking and decision making skills   

• Ability to develop a deep comprehensive and applicable knowledge of organizational practices  

• Strong problem-solving, communication, organizational and analytical skills  

• Understand and carry out written and oral instructions  

• Ability to work in a team with minimal supervision while under pressure and conducting several tasks at one time  

• Ability to plan, direct, coordinate work activities of others  

• Understands and empathizes with needs of independent teams  

• Ability to conceive, plan and deliver learning objectives in a highly structured environment  

This role is Flex/WFHwhich allows most work to be performed at homeor on occasion at a Cigna office location. Employees mustbe fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.