Salary potential: £25,760 OTE

Location: Home working

Contract: 12 month fixed term contract

Hours: Full-Time 37.5 hrs - Flexible working hours

As a customer excellence advisor, you will form part of our rapid deployment team supporting various client areas during some of their key projects.

You’ll be helping new and existing customers, listening to their needs, and matching them up with a great product or service, and a deal that’s right for them. What that will be depends on the client you’ll be working for—anything from a new gas tariff to a phone upgrade to a holiday. It doesn’t matter if you don’t have experience working in a contact centre sales environment before, as we’ll give you full training to understand our clients, products and offers. Perhaps you’ve previously worked in retail, or in the service industry—we’re looking for great people with transferrable skills who can understand customer challenges and communicate clearly and confidently. We’ll offer you skills training to help you effectively cross-sell and up-sell, and become a better, more confident and persuasive communicator so you can go even further in your role. You’ll have targets to achieve each day, but help achieving them, with a team around you to give advice, and resources to help check your knowledge and land that pitch just right.

For us, better begins with you. We have ambitious plans for the future, using advanced technology to go beyond just making customers happy, finding the answers and solutions that leave them feeling positive, well-informed, and able to get on with their day. And we’re dedicated to making sure our colleagues—the ones who make ‘better’ happen—have the skills and confidence to wow customers while excelling in their careers. We’ll give you opportunities to learn and develop, with team leaders and managers there to help support and drive your progression forward in the direction you want to go, at a pace that suits you.

Job title:

Call Centre Sales Advisor

Job Description:

What you’ll be doing: 

• Taking inbound calls from new and existing customers 

• Move regularly within the business as and when required to support key projects and times of high demand across a variety of business units

• Offering customers the best product or service that suits their needs 

• Selling the benefits of different products/services to increase customer retention and satisfaction 

• Following selling scripts to ensure all sales are regulatory compliant 

• Maintaining and updating customer databases 

• Staying up to date with any offers or new product development 

What we’re looking for: 

• someone who can spot buying signals and act accordingly 

• a clear, confident communicator, even when faced with challenges or rejection 

• someone who gets on well with others, and can adapt their style to suit different customer interactions 

• motivation to reach and exceed targets and improve sales skills 

• a great listener with attention to detail, who can demonstrate empathy and patience 

About Capita Experience 

At Capita Customer Experience, we’re transforming customer service. Our expert teams create better outcomes for 100 million customers every year across phone, email, web and more. Partnering with clients from a vast range of industries, with 19 contact centres across the UK, India, Poland and South Africa, our scale and breadth of opportunities make us stand out. The work you do will make a difference to colleagues, clients, customers, suppliers and communities. 

What’s in it for you? 

• A competitive salary of Â£19760

• 22 days’ holiday (rising to 27) with the opportunity to buy extra leave  

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice  

• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more 

• Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology  

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform  

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you. 

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• We will invite you to take part in an interactive game based assessment called Arctic Shore Assessment. Please look out for an email from assessments@arcticshores.com and complete as soon as possible
• Once you have completed your assessment you will be invited to a video interview with a member of the recruitment team

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.