At Cox, we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world. Come build a better future with us across automotive, communications, the environment and more.

We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

Dickinson Fleet Services keeps your fleet moving. Dickinson Fleet Services (DFS) is the largest independent fleet maintenance company in the country. As a leader in the mobile fleet service industry, we provide preventative maintenance excellence tailored to each customer's unique needs. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

DFS is currently hiring for a Maintenance Coordinator – a ‘Customer Experience Leader’ with the responsibility to ensure that the overall customer experience is ‘best in class’. This is to be accomplished by the execution of the outlined processes within the work instructions with proficiency and enthusiasm. A Maintenance Coordinator will demonstrate active listening skills to ensure that the customer’s needs are met and exceeding customer and company set expectations.  If you are looking for a new place to call home, we would love to talk to you!

Duties & Responsibilities: •    Fielding a high volume of inbound calls.

•    Providing excellent customer service for all Inbound and outbound calls.

•    Timely and accurate documentation and notation in all Cox/DFS systems regarding each customer contact

•    Originating all new transactions, (via inbound and outbound calls), regarding preventative maintenance, as well as immediate and scheduled service and repairs

•    Assign service requests to the respective market for Dispatching

•    Coordinating towing of customer units when necessary

•    Scheduling outside vendors when an emergency breakdown is called in

•    Continuously develop and improve company capabilities in the area of Dispatching 

•    Be professional and establish positive customer rapport, encouraging repeat business

•    Additional duties and special projects as assigned

Qualifications:

•    Associate degree or high school diploma and two (2) years of equivalent experience •    2+ years’ experience in a call center environment

•    Knowledge of Microsoft Office Suite

•    Ability to work independently and collaboratively within a team environment

•    Able to multi-task and meet tight deadlines

•    Excellent problem-solving skills

•    Highly organized with exceptional follow-through abilities

Who We Are

About Cox Automotive

There’s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.  Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.  

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.