Job Responsibilities 

• Prior experience with customer service / tele sales and call centers in relevant job roles with at least 1 year experience. 
• Excellent communication and listening skills with good command over the English language. 
• Working knowledge of relevant computer & Telephone systems. 
• Diploma in Marketing/ Business Administration or Management would be an added advantage . 
• Customer oriented attitude with professionalism. 
• Strong multitasking, time management, and target achieving skills. 
• Age Criteria: 21 - 35 years

Key responsibilities 

• Handle inbound and outbound customer inquiries & provide perspective information. 
• Identify the needs of customers, resolve issues, and provide solutions.  
• Maintain good customer relations. 
• Maintain records of the conversations with the customer and analyze the data. 
• Write and submit timely reports on performance, targets and customer queries. 
• Meet personal targets and work towards meeting team targets. 
• Maintain operations by following policies and procedures.