Job Description

This is an office-based role answering calls from older people and people with vulnerabilities. We facilitate a response which may include calling the emergency services, family and other support - please see Job Description for further information.

This is an ideal role for someone who is reliable, resilient and committed to helping and safeguarding others. A background in Customer Services would be desirable.

This role has an element of team-working and also requires lone-working therefore you need to be confident working alone and being autonomous. This is a busy role and so you must be able to multi-task in a busy environment.

The shift pattern is varied with some weekend and evening working, also bank holidays.

Please apply by completing the online application form, clearly demonstrating how you meet the Essential Criteria for this role, give examples where possible.

Additional Information:

Post one - Permanent post

Post two - Fixed term for 18 months to cover maternity leave, possibly leading to permanent. This is a flexible shift whereby you will need to be available to cover various shifts between the hours of 08:00-20:00 including evenings and weekends.

If you are successful on application stage you will be called for a telephone interview

Stage two will consist of an interview either face-to-face or by MS teams.

This post is subject to an enhanced criminal background check via the Disclosure and Barring Service