Café Manager  

M&S is moving with pace to open new and renewed footage. As part of this growth plan, a new store in Llandudno, North Wales will be opening in early 2022 (anticipated date March 23rd TBC). The store is a conversion from a former Debenhams site to M&S. This is going to be one of the biggest store openings for M&S in a number of years. 

The store opening presents an exceptionally exciting opportunity for a highly talented Hospitality manager to join us from January 2022. The right person will build their own team to lead and project manage the entire end-to-end delivery of the new store opening. From recruiting and developing a Hospitality team of brilliant people who role models our colleague expectations and operate with flexibility and multi skills, exceeding all ‘stores of the future’ principles. 

The new Llandudno store will be part of the North Wales region, situated on the Parc Llandudno Retail park and is a relocation of the existing high street store. The store will sit on 60,000 sq ft and as part of the transformation plans for the business, will encompass the new food and Clothing & Home renewal schemes and a new digital format cafe. 

We are looking for a true hospitality professional, with huge experience, to join us and be the driving force behind our Hospitality operational excellence in Llandudno. This will be delivered through their leadership of the store team, to ensure the store has consistently ‘best in town’ standards. 

About the role 

Your key accountabilities will include: 

• Support the Store Manager to design and deliver the opening strategy and first year trading plan for the store as well as build relationships with your peer group and senior retail leaders 

• Provide inspiring leadership to the store team which builds commitment and drives high performance. 

• Recruit and develop a high performing team to ensure an incredible new store opening and best in town service. 

• Develop great talent and capability, driving a truly multi skilled workforce.