We’re looking for enthusiast associates to join our team. We are an energized team that likes to have fun at work and meet new people from all over the world.

Position Overview:

The Bottle Cap Café Ambassador is responsible for preparing, stocking, and serving premium food and beverage to Café guests while delivering an exceptional experience through their provided service and product knowledge. The Bottle Cap Café is located in Pemberton Place, serving guests of the iconic World of Coca-Cola, as well as the Georgia Aquarium and National Center for Civil and Human Rights.

Hourly Pay Rate: $12.50

Position Type: Part-Time

Average Hours: 28 hours/week

This is a part time role working 28 hours a week. Candidates must have open availability to work 4 days on weekends, weekdays and holidays with. Shifts will vary between the hours of 7:30 am and 8:00 pm based on the business needs (could be as late as midnight when we host corporate events). 

Primary Responsibilities/Accountabilities:

• Provides exemplary guest service to all internal and external guests of Bottle Cap Café while performing the following activities: selling food/beverage, restocking/replenishing stations and delivering supplies, making public announcements, assisting guests with special accommodations, and cleaning prep tables/work areas.

• Acts as a Brand Ambassador by consistently modeling and upholding The Coca-Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships.

• Operates Point of Sale system, reconciles cash transactions, meets sales goals (Upsells and additional add-ons), and handles sensitive information with care such as Allergies and Credit Card Numbers.

• Evacuates guests throughout the building in an emergency and assists those needing special assistance when appropriate.

• Adheres to Company policies regarding timeliness, attendance and time clock procedures.

• Maintains specified appearance standards for Front of House presentation.

• Maintains a positive attitude and welcoming demeanor while in the presence of guests and ambassadors.

• Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Coca-Cola safety procedures.

• Works quickly as a team to help maintain the cleanliness of prep stations/work areas and guest tables.

• Interacts with guests with differing abilities in a respectful and appropriate manner, enforcing inclusion training provided by The Coca-Cola Company and World of Coca-Cola.

• Handles guest situations in a professional, quick, thorough, and respectful manner.

• Completes all required training as assigned regarding Life Safety, Evacuation, PCI Compliance, and ADA.

• Handles cash and credit transactions successfully in a fast-paced environment.

• Other duties as assigned by Leadership Team.

Leadership Behaviors:

As a Leader of Self, the Bottle Cap Café Ambassador is responsible for ensuring their own individual performance is optimal, contributing to team effectiveness, and supporting overall team performance, which may occasionally involve taking on leadership roles within the team.

Physical Requirements:

• Continuous walking and/or standing for prolonged periods of time (6-8 hours).

• Ability to climb/navigate multiple levels of the building via stairs or elevator.

• Continuous exposure to outside temperatures including extreme heat or cold.

• Ability to reach over head to lift objects up to 20 pounds.

• Ability to push and pull objects up to 50 pounds.

• Ability to navigate through dark and work in enclosed spaces.

• Ability to work in noisy, crowded and tight spaces.

Education & Experience Requirements:

• High school diploma or equivalent

• One year experience in the hospitality industry, or customer service.

• Strong verbal and presentation skills, multi-lingual skills a plus.

• Proven ability to adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment.

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals, and ability to perform these operations using American units of Money.

• Proven ability to deal with problems involving few concrete variables in a standardized method.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.