As a business systems consultant senior/lead, you’ll focus on representing the Customer Relationship Management (CRM) group in a cross-business unit effort in building a new internal agent desktop. You’ll work to blend existing functional requirements with design options to deliver a modern application aimed at helping the user locate a caller’s policy, verify them, and get them to the appropriate servicing or sales system. This is a unique opportunity to learn, contribute to, and deliver a new application being built from the ground up.  Also, this position will continue to support the application and work to enhance it. You will be responsible for gathering business requirements, helping assess solutions, and overseeing their implementation. You’ll also support ongoing monitoring, maintenance, and defect/outage resolution. This role can be remote.

Must-have qualifications

• Bachelor's degree in a business-related discipline with five to seven years systems experience
• Instead of a degree, must have eight years of related work experience in a technical role

Preferred Skills

• Strong contact center systems and processes experience
• Experience supporting business system requirements
• Ability to analyze complex needs, communicate effectively, and influence others
• Strong prioritization and time-management abilities

Compensation

• $65,000-$104,900/year based on level of experience
• Gainshare bonus up to 30% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Equal Opportunity Employer