To provide a range of support across CRS operations; including systems, central processes, reporting and change.

Job title:

Business Support Manager

Job Description:

Accountabilities and main responsibilities

• Provide business support to the operations Senior Management Team.
• Lead on a variety of internal projects and initiatives on behalf of the Business Director and Senior Management Team; creating and managing plans, liaising with other Capita departments and operational and support areas to ensure delivery.
• Assist with the development, maintenance and improvement of business support and internal processes.
• Act as an ambassador for change, taking on the role of business champion for a variety of internal projects and initiatives
• Coordinate the production and delivery of management information and reporting for the Business Director as required
• Undertake forecasting and invoicing activities as required across operations teams
• Act as the conduit between other business functions and the operations teams to manage business critical administrative requirements for operations including recruitment, screening and vetting, IT, project and change initiatives.
• Develop, manage and maintain the reward and recognition scheme for operations
• Manage the quarterly Heroes nominations
• Act as a Comms champion across CRS  
• Act as the audit Coordinator for CRS operations, working with other business functions as required to ensure adherence to required ISO standards and contractual obligations including ISO9001, ISO22301 and ISO27001.
• Maintain and process the Long Service Awards scheme on behalf of CRS operations.
• Maintain the site management spreadsheet for CRS actively seeking cost saving opportunities, feeding into the quarterly location review
• Maintain an asset list to ensure effective utilisation and redeployment of telecoms hardware through the business.
• Maintain an asset register for homeworkers IT kit and manage the kit return process
• Maintain a high-level understanding of Group structure, policies and procedures to support the business as required.
• Investigate and resolve ad hoc business queries
• Arrange / coordinate internal and external facing meetings as required
• Arrange / coordinate internal and client events as required