In this role, you will:

• Spend the majority of your time speaking to and supporting our customers.  You will be required to be proactive in the delivery of solutions to meet their needs.
• Attract new customers by being the face of HSBC within the local community and by building up a strong network of Key Business Introducers
• Treat customers fairly by really getting to know and understand their business 
• Be a champion for digital channels, such as the use of online and mobile banking
• Protect the bank’s assets and reputation by performing rigorous due diligence on the customer and their business 

Requirements

The successful candidate for this role will have:

• Experience of delivering excellent customer service 
• The ability to build strong relationships with colleagues, customers and your local community 
• An understanding of different business types and structures 
• Excellent communication skills; both written and verbal
• Experience being a contributor to team productivity and meeting objectives 
• Experience in identifying risks and the ability to make rational decisions based on relevant information 
• Good time management to drive networking with potential customers, along with undertaking face to face and digital appointments to support customers’ needs