Requirements

The successful candidate for this role will have:
•    Experience working in a Customer Service environment 
•    Experience and ability of interacting and building relationships with internal and external stakeholders 
•    Have an understanding of Business types and structures
•    Excellent communication skills, including written, verbal 
•    A track record of gaining an understanding of customers' needs and delivering outstanding customer service 
•    Contributed productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals 
•    Experience of making timely and rational decisions, based on relevant information and experience 

The base location for this role is Gloucester.

If successful at application, you will typically be interviewed within 1-2 weeks of the advert closing

You’ll achieve more when you join HSBC

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes

•    Private healthcare for all UK-based employees
•    Enhanced maternity and adoption pay and support when you return to work
•    A contributory pension scheme with a generous employer contribution.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. 

When joining HSBC Commercial Banking UK, you will become a valued member of our team, we take the time to get to know you and there will be many tailored development opportunities along the way to support your career to grow as much as you want. We work closely with our colleagues to understand their life balance needs and we support them with several schemes and initiatives. We can’t wait to tell you about our ways of working, wellbeing agenda and our healthiest human system!