What you'll be doing

• An aptitude to apply existing skills & experiences to the private sector

• Good IT skills including knowledge of Excel
• An ability to manage workload & deadline pressures
• Excellent communication skills relevant to both dealing with clients, local authorities and internal colleagues
• Keen attention to detail in all aspects
• Ability to work on own initiative and as part of a small & wider team

What we are looking for

• To approve and code business rate demands against GL Hearn Information Management System (GLHIMS), various web databases and client property records
• To resolve queries by obtaining accurate information from relevant parties where rates bills are not approved
• To negotiate with Billing Authorities to verify and correct matters relating to occupation, rating list entries and exemptions and reliefs
• To produce instalment reports and refund processing from system generated reports for client at agreed intervals from GLHIMS
• To produce other reporting which may be required in excel format
• To identify added value opportunities relating to empty rates mitigation, Rating List appeals and historic rates audit activities and to liaise with internal GL Hearn teams as appropriate to drive rate savings for clients
• To deal with internal queries in respect of rates bills and other Business Rates matters as required

About GL Hearn:

GL Hearn is a market-leading UK real estate consultancy, providing successful planning, development and occupier advisory outcomes for both public and private sector clients. GL Hearn offer a wide range of specialist professional services from environmental, infrastructure and town and country planning, business rates advice, valuation and lease advisory, through to development including compulsory purchase and land assembly, private sector development management, agency and consultancy expertise.

Our head office in London, and network of regional offices, are home to over 250 specialist consultants and client advisors.

www.glhearn.com

What’s in it for you?

• A competitive basic salary
• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• Company car or car allowance benefit
• The opportunity to take a paid day out of the office annually, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

At Capita Real estate and infrastructure, we are creating tomorrow’s prosperous and connected places. Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita’s offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our colleagues and customers safe during this time.